[Remote] Business Process Officer II (US) - Procedure Writer

Note: The job is a remote job and is open to candidates in USA. TD Bank, N.A. is one of the world's leading global financial institutions and is committed to providing a remarkable client experience. The Business Process Officer II will represent the business on various projects, focusing on business and process analysis while ensuring compliance and operational efficiency.

Responsibilities

• Accountable for leading projects and/or work packages within a business area
• Assists in the development of communication, implementation and/or training plans to support implementation of projects and/or business initiatives
• Responsible for 1 2 processes of low to medium complexity
• Works with the Manager and Senior Manager to document and continuously update policies and procedures for onboarding covering the process for critical AML applications working with the other GAML operations partners to ensure standardization of the process across borders Identify and recommend process improvements and/or automation opportunities to enhance the productivity and operational efficiency of the business
• Gathers, prioritizes and explains user requirements to support project activities, process improvements, systems development, etc.; working with team to investigate new systems and applications (US, Can and cross border) required for GAML employees, ensuring process and procedures are documented and in accordance with compliance objectives and standards
• Serves as a consultant, providing advice, business expertise, and recommendations on business and/or operational processes
• Prioritizes and manages own workload, and possibly the workload of others, in order to deliver quality results and meet pre-determined timelines
• Represents the business and provides coordination within the business, with external service providers and other areas within the bank, on high risk/impact, major projects, and/or operational processes
• Use project management software / tools and applicable templates to prepare documentation, track, monitor, and report information, and maintain database(s) as applicable
• Ensures accuracy in preparing and promptly completing all required supporting documentation for assigned projects/tasks (i.e., reports, change requests, presentations, invoices, correspondence/communications, tables, charts, files, etc.)
• Identifies, takes ownership and/or assists with resolution of issues as they arise, or escalation of issues as appropriate
• Participates as a member of the team in executing assigned deliverables within specified parameters
• Keeps business leaders and other team members informed and up-to-date about the status/progress of projects, and all relevant or useful information related to day-to-day activities
• Supports the project team and the business by continuously developing knowledge in own area

Skills

• Bachelors degree
• 5+ years bank operations back office experience
• Strong PC skills including but not limited to Microsoft Suite software
• Aptitude and training in Lean, Six Sigma and AOM with goal of getting some level of certification and expertise
• Skilled in research, analysis, problem solving, metrics and reporting
• Ability to identify process gaps and weaknesses
• Strong interpersonal and influence skills to enable change without direct control
• Ability to prepare and present findings and recommendations in a methodical manner
• Skilled in time management and driving tasks to completion
• Strong verbal and written communication skills
• Experienced and fully qualified professional requiring business and/or managerial knowledge
• Ability to consult on medium to large and moderately complex projects

Benefits

• Base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan)
• Health and well-being benefits
• Savings and retirement programs
• Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
• Banking benefits and discounts
• Career development
• Reward and recognition
• Regular career, development, and performance conversations with your manager
• Access to an online learning platform and a variety of mentoring programs
• Training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role
• Accommodations to complete the application process for applicants with a disability

Company Overview

Company H1B Sponsorship