[Remote] Call Center Customer Service Advisor
Note: The job is a remote job and is open to candidates in USA. The Eastwood Company, established in 1978, specializes in supplies and tools for automobile repair and restoration. They are seeking a Call Center Customer Service Advisor to assist customers with their orders and provide support through various communication channels.
Responsibilities
- Help customers over phone, email and live chat with orders and problem-solve
- Work within our computer system to place and research customer orders, as well as document conversations and actions
- Pitch in where needed to drive a positive customer experience
Skills
- Experienced in customer service
- Comfortable working with computers and learning new systems
- Good communication skills
- Pro-active and take a positive approach in problem solving
- Ability to help customers over phone, email and live chat with orders and problem-solve
- Ability to work within a computer system to place and research customer orders, as well as document conversations and actions
- Ability to take ownership for your customers
- Ability to make a commitment to learn about our processes
- Experience within a call center
- Automotive restoration experience
- Spent time shopping online
Benefits
- Medical, dental, vision, life and ad&d insurances
- Disability insurance
- 100% vested matching 401k
- Paid time off
- Incentive plan
- Employee discount
- Other voluntary benefits
- Training is provided to better understand our products and systems
- Computers will be provided
Company Overview