[Remote] Collections Specialist
Note: The job is a remote job and is open to candidates in USA. ServiceMac is a new sub-servicing entity in the mortgage servicing industry focused on providing superior technology and services. They are seeking a Collections Specialist to perform collection calls, resolve customer delinquency issues, and maintain detailed records of customer interactions.
Responsibilities
- Perform inbound and outbound collection calls across all stages of delinquency
- Research, identify, and resolve issues contributing to customer delinquency
- Maintain accurate and detailed records of all customer interactions and account activities
- Provide exceptional customer service by resolving complex account issues, discrepancies, and disputes
- Review accounts to ensure compliance with internal policies, investor requirements, and applicable regulatory standards
- Analyze borrower financials to determine appropriate payment arrangements or retention options
Skills
- High School diploma or equivalent
- Typically requires 1–3 years of mortgage service experience and high‑volume collections experience
- Goal‑oriented with the ability to thrive in a fast‑paced environment
- Strong verbal and written communication skills
- Ability to manage multiple priorities with strong attention to detail
- Knowledge of collections procedures and best practices
- Strong knowledge of state and federal Fair Debt Collection Laws, the U.S. Bankruptcy Code, and bankruptcy procedures/regulations
- Excellent customer service skills with the ability to manage conflict and negotiate successful outcomes
- Strong negotiation, active listening, and communication skills
- Ability to analyze and interpret moderate to high‑complexity issues and make sound decisions
- Strong problem‑solving, time‑management, and organizational skills
- Ability to thrive in a fast‑paced, collaborative environment
- Strong attention to detail with the ability to meet goals and deadlines
- Ability to interact and communicate effectively with individuals at all levels of the organization
- Call center experience preferred
Benefits
- Medical
- Dental
- Vision
- 401k
- PTO/paid sick leave
- Employee stock purchase plan
Company Overview