Remote Commercial Insurance Customer Service Rep

Job Overview Ware Insurance is built on a foundation of trust and personalized service. We take pride in maintaining long-standing client relationships while delivering tailored commercial insurance solutions that truly meet each client’s needs. Our culture emphasizes accountability, collaboration, and continuous learning. Leadership actively supports employee development while maintaining a respectful, team-first environment. We know that when employees feel supported and empowered, they deliver better outcomes for clients and make great money for themselves. Employees value the personalized care from management, the flexibility to grow into roles that fit their strengths, and the close-knit atmosphere that makes the team feel connected and supported. We’re seeking a Remote Commercial Insurance Customer Service Representative to support commercial lines operations, with a focus on certificates of insurance and contract compliance. This is a detail-driven role where accuracy, organization, and communication are critical. You will work closely with account managers and producers to ensure policies meet contractual requirements while helping protect both clients and the agency. This is a fully remote, Monday-through-Friday role.

• Base salary: $45,000-$55,000 based on experience
• Paid time off (PTO), paid holidays, paid volunteer days, paid sick leave and family leave
• HSA, dental, vision, life, and disability insurance
• 401k plan
• Career growth opportunities
• Equipment provided

Join a team that values accuracy, growth, and strong relationships while giving you the flexibility to do your best work from anywhere. Apply today! Salary Range: $45,000.00 - $55,000.00 per year

Benefits

Annual Base Salary Based on Experience Paid Time Off (PTO) Work from Home Health Insurance Dental Insurance Vision Insurance Life Insurance Disability Insurance Hands on Training Mon-Fri Schedule

Career Growth Opportunities

Bonus Opportunities Licensing Assistance Work-Life Balance Holidays Off Paid Holidays 401k Plan Professional Development Advancement Opportunities Ongoing Training Seminars Performance Bonuses Paid Volunteer Days Professional Work Environment Team Building Activities Healthcare Spending Account Equipment Provided Paid Sick Leave Family Leave Flexibility with Work Location (Home Optional)

Requirements

• Active Property and Casualty license
• Prior commercial insurance experience
• Strong attention to detail and organizational skills
• Ability to interpret insurance contracts and requirements
• Team-oriented with strong accountability
• Applied Epic experience is a plus

Responsibilities

• Prepare, issue, and manage Certificates of Insurance accurately and on time
• Review contracts and insurance requirements to ensure compliance
• Verify coverage, limits, and endorsements align with contractual obligations
• Identify coverage gaps and escalate issues to account managers or producers
• Communicate with clients and third parties regarding certificate requests
• Support quality control and maintain audit-ready records
• training on contract review and interpretation will be provided

About Us

Ware Insurance is a family owned independent insurance agency located in Virginia Beach, Virginia. The agency began in 1961 and has developed into one of the largest independent insurance agencies in Virginia. Our insurance offerings include bonds, business & personal insurance. Our vision is to continue growing our client base by means of offering risk management solutions, unparalleled service, state-of-the-art technology, exponential knowledge of the insurance products available, and an understanding of our clients needs.