Remote Crisis Hotline Social Worker - Part-Time Opportunity with Family Service League's DASH Crisis Center
Join Family Service League as a Remote Crisis Hotline Social Worker and Make a Difference in Suffolk County Family Service League, a renowned social services agency established in 1926, is seeking a dedicated and compassionate Remote Hotline Social Worker to join its DASH (Diagnostic, Assessment, and Stabilization Hub) Crisis Center in Hauppauge. As a vital member of the 24/7 Crisis Stabilization Center and the 988 Provider Network, you will provide critical support to individuals in mental health crises, making a tangible difference in their lives. About Family Service League and the DASH Crisis Center With over 60 social service and mental health programs across 20 locations, Family Service League is committed to enhancing the well-being of Long Island's most vulnerable citizens. The DASH Crisis Center is a cornerstone of this mission, offering immediate assistance and guidance to those in need. As a Remote Hotline Social Worker, you will be an integral part of this team, working remotely to provide crisis de-escalation, assessment, and warm line support to individuals in Suffolk County.
Key Responsibilities
Answer incoming crisis hotline calls, conducting clinical assessments, risk assessments, and de-escalation techniques to support adults, adolescents, and children with a range of DSM diagnoses. Engage with collaterals, including family members and outside providers, to effectively address and manage individual needs during crisis situations. Participate in regular virtual or telephone conferencing with on-site supervisors to ensure seamless support and guidance. Complete all clinical documentation in accordance with regulations, utilizing an electronic medical record system. Conduct follow-up calls to clients and providers to ensure stabilization and linkage following crisis episodes. Assess situations to determine importance, urgency, and risks, making timely and informed decisions that prioritize the organization's best interests. Set priorities, develop work schedules, and monitor progress towards goals, tracking details, data, information, and activities. Utilize multiple software programs to facilitate productivity monitoring and regular communication with on-site supervisors. Maintain proficiency in de-escalation techniques through ongoing training and development. Adhere to Family Service League's remote work policy, ensuring a HIPAA-compliant workspace. Participate in initial on-site training and periodic required on-site shifts for training and supervision.
Essential Qualifications
To excel as a Remote Hotline Social Worker with Family Service League, you will need: A Master's degree in Social Work, Mental Health Counseling, or a relevant field. Relevant clinical licensure, such as LMSW, LMHC, LCSW, Limited Permit, or equivalent. A minimum of six months' experience in a behavioral health setting, with clinical experience preferred. Computer proficiency, including Microsoft Office, with experience in an Electronic Health Record system desirable. Strong communication skills, both verbal and written, to effectively interact with clients, colleagues, and external partners. The ability to establish and maintain positive working relationships, fostering teamwork and cooperation to achieve organizational goals. Daytime and weekend availability to support the 24/7 Crisis Hotline.
Preferred Qualifications
While not essential, the following qualifications are highly valued: Fluency in Spanish, enabling you to support a broader range of clients. Experience working in crisis hotline or related environments.
What We Offer
As a Remote Hotline Social Worker with Family Service League, you will enjoy: A competitive salary and benefits package. Opportunities for professional growth and development within a dynamic organization. A flexible remote work arrangement, allowing you to work from the comfort of your own space while maintaining a HIPAA-compliant environment. A collaborative and supportive team environment, with regular supervision and guidance. The satisfaction of making a meaningful difference in the lives of individuals in crisis. Company Culture and Work Environment Family Service League is committed to creating a diverse and inclusive workforce that reflects the communities it serves. The organization values uncompromising respect for all individuals and strives to maintain a workplace that is welcoming and supportive. As a Remote Hotline Social Worker, you will be part of a team that prioritizes empathy, compassion, and understanding. Career Growth and Learning Benefits Joining Family Service League as a Remote Hotline Social Worker offers numerous opportunities for career growth and professional development. You will have access to ongoing training and education, enabling you to enhance your skills and stay up-to-date with best practices in crisis intervention and mental health support. Join Our Team! If you are a dedicated and compassionate professional looking to ma