[Remote] Customer Success Manager
Note: The job is a remote job and is open to candidates in USA. Attio is on a mission to redefine CRM for the AI era, building the first AI-native CRM for ambitious go-to-market teams. The Customer Success Manager will be responsible for designing and managing customer retention, health, renewal, and upsell programs while guiding customers through complex use cases.
Responsibilities
- Lead high-touch success plans for top accounts, serving as both business relationship owner and a consultative product expert
- Design and execute strategies to monitor health, and drive adoption, retention, and up-sells on a one-to-one and one-to-many basis
- Partner with fellow CSMs to bring new ideas, codify best practices, and build reusable program templates to drive scale and consistency as we grow and expand upmarket
- Contribute to one-to-many scaled programs for second-tier accounts using channels like email, workshops/webinars, office hours, and community programs
- Use data to segment customers based on their product usage and firmographic data, and provide appropriately tailored resources to each group
- Collaborate with SE, post-sale, and Support teams to create content for scaled programs
- Collaborate with marketing and product on brand and activation content
Skills
- 5+ of relevant professional experience, of which 3+ were in a CS or Account Management role
- A passion for technology and experience coaching customers on how to get the most out of a complex software product
- Experience building programs in addition to having strong customer relationship skills
- Experience at early or growth-stage startups
Company Overview