[Remote] Customer Success Manager,Meeting Insights
Note: The job is a remote job and is open to candidates in USA. AudioCodes Ltd. is a global leader in enterprise voice solutions and voice AI innovation. The Customer Success Manager will manage a portfolio of strategic Meeting Insights customers, focusing on adoption, retention, and value-led expansion while collaborating with Sales, Product, Support, and R&D to drive customer outcomes.
Responsibilities
- Own a portfolio of strategic NA accounts, with responsibility for adoption, customer health, retention, and expansion
- Drive product adoption by helping customers embed Meeting Insights into daily workflows and business processes
- Guide customers through trials, onboarding, and value validation, helping convert successful trials into commercial commitments within agreed timelines
- Identify new use cases and expansion opportunities across departments, teams, users, and business units
- Build and execute account plans focused on customer outcomes, risks, adoption gaps, and growth opportunities
- Lead QBRs and executive customer conversations focused on adoption, ROI, business impact, risks, and growth
- Partner closely with Sales on renewals, expansion strategy, and account development
- Build trusted relationships with champions, senior stakeholders, decision-makers, and technical teams
- Proactively identify low-adoption signals, churn risks, and customer health issues, and lead mitigation plans
- Maintain accurate CRM updates, account plans, risks, opportunities, and customer activity records
- Act as the voice of the customer internally across Product, R&D, Marketing, Sales, and Support
- Contribute to building scalable CS processes, playbooks, and best practices for Meeting Insights
Skills
- 5+ years of experience in Customer Success, Account Management, or customer-facing roles within B2B SaaS or enterprise technology
- Proven experience managing enterprise or complex B2B customers
- Strong understanding of adoption, retention, renewals, and value-led expansion
- Commercially aware, with the ability to identify growth opportunities and partner effectively with Sales
- Ability to engage and influence senior stakeholders, champions, decision-makers, and technical teams
- Strong relationship-building skills
- Data-driven and structured, with strong follow-up and account management discipline
- Builder mindset - comfortable working hands-on in an evolving CS environment and collaborate effectively across international time zones while working remotely
- Candidates must be able to communicate clearly, professionally, and confidently in English
- Experience with Salesforce, Jira and CS tools - advantage
- Familiarity with collaboration, voice, UC, Microsoft Teams, Zoom, or AI-driven solutions - advantage
Benefits
- Medical (with an HSA option and company contribution)
- Dental
- Company-paid vision insurance
- Flexible Spending Account
- Employee Assistance Program
- Company-paid basic life insurance (2x salary)
- Short and long-term disability
- Voluntary life insurance
- 401(k)-retirement plan with company matching
- Generous paid time off (vacation, sick, and floating holidays)
- Flexible schedule
- Paid parental leave
- Opportunities for professional growth with tuition and travel reimbursement
- Employee referral program
- Medical, dental, and vision benefits to eligible same-sex and opposite-sex domestic partners
Company Overview
Company H1B Sponsorship