[Remote] Customer Support Specialist

Note: The job is a remote job and is open to candidates in USA. Vehlo is a provider of repair shop technology, focusing on software and financial solutions for the auto repair industry. The Customer Support Specialist will serve as the first point of contact for software-related inquiries, managing help desk support and resolving software problems efficiently.

Responsibilities

• Provides software problem resolution, reassignment, or escalates advanced inquiries to appropriate technicians/other departments, in a timely manner
• Records data required to analyze problems and track them to final solution
• Prepares, presents, and reports related help desk/software problems and help desk activity for management review and action
• Demonstrates complete understanding of the software and is able to handle all inquiries regarding the usage of said product
• Works closely with management to make sure the scope and direction of product/software is on schedule and on the right course
• Acts as a liaison for the sales team to assess the response and suitability of current promotional material, ensuring printed promotional material is being optimally utilized
• Documents all work activity performed in the company CRM to ensure necessary individuals within the Company are notified of the activity performed
• Other Software Support Agent-related duties, as assigned
• Travel requirement: 5% of travel or less required

Skills

• Strong verbal and written communication skills in Microsoft Office Suite or related software
• Organizational skills and attention to detail
• Interpersonal skills
• Explain technical information, identify trends, complete audits, and strategically implement change in an understandable language to nontechnical staff members
• School Diploma (or Equivalent) required
• 0-2 years of experience preferred
• Processing / Software experience preferred

Benefits

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Remote Work Environment: This role may be performed remotely. Employees must have a dedicated and safe workspace that allows them to effectively perform job duties. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• May require occasional travel to company offices, team meetings, or events (approx. 5%).
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Company Overview