[Remote] CX Solution Consultant
Note: The job is a remote job and is open to candidates in USA. Gainwell Technologies is a company focused on enhancing business operations and customer experiences. The CX Solution Consultant serves as a strategic advisor, partnering with teams to design customer experience solutions that drive business outcomes and transform customer journeys.
Responsibilities
- Partner with sales teams to understand client needs, pain points, and business objectives
- Design and present end-to-end CX solutions, including processes, and service models
- Lead discovery sessions, workshops, and solution demonstrations with stakeholders
- Translate business requirements into functional solution designs
- Develop compelling proposals, solution architectures, and value-based narratives
- Support RFP/RFI responses with CX strategy, solution design, and cost estimates
- Collaborate with product, engineering, and delivery teams to ensure solution feasibility and alignment
- Provide thought leadership on CX trends, best practices, and emerging technologies
- Contribute to go-to-market strategies, solution offerings, and reusable assets
- Support transition from sales to delivery, ensuring continuity and clarity of solution intent
Skills
- Bachelor's degree in Business, Technology, or related field (Master's preferred)
- 5+ years of experience in CX, consulting, pre-sales, or solution architecture roles
- Strong understanding of customer journey mapping, voice of customer (VoC), and CX metrics (SLA, CSAT, NPS, CES)
- Strong understanding and use of cost modeling tools or Workforce Management Tools
- Experience with Medicaid or Commercial MCO systems and platforms
- Experience CX platforms (AWS, Verint, CRM solutions, etc.)
- Ability to translate complex concepts into clear CX business value
- Strong presentation, storytelling, and stakeholder engagement skills
- Experience supporting enterprise clients and complex solution sales cycles
- Experience in digital transformation or contact center modernization
- Knowledge of AI-driven CX solutions (chatbots, automation, analytics)
- Familiarity with Excel and Cost Modeling Tools
- Industry experience in Medicaid, healthcare, public sector, or regulated environments
- Certifications in CX platforms or frameworks (e.g., CCXP, Salesforce, etc.)
Benefits
- Generous, flexible vacation policy
- 401(k) employer match
- Comprehensive health benefits
- Educational assistance
- A variety of leadership and technical development academies to help build your skills and capabilities
Company Overview
Company H1B Sponsorship