[Remote] Director of Healthcare Recovery Operations
Note: The job is a remote job and is open to candidates in USA. Brown & Joseph AR Management, part of ARMStrong Insurance Services, is a leader in debt recovery and financial solutions. They are seeking a Director of Healthcare Recovery Operations to support operational management, client communications, and business initiatives while developing expertise in healthcare recovery operations.
Responsibilities
- Participate in client governance meetings and operational reviews
- Assist with client communications and follow-up activities
- Support preparation of client presentations and reporting materials
- Develop understanding of client-specific workflows and operational requirements
- Assist with management of client escalations and service issues
- Support day-to-day operational oversight of healthcare recovery programs
- Monitor performance trends, recovery results, and operational metrics
- Assist with operational planning and resource allocation
- Participate in process improvement initiatives and special projects
- Assist executive leadership with implementation of new client initiatives
- Support onboarding of new recovery programs and business opportunities
- Participate in strategic planning discussions as business knowledge develops
- Collaborate with internal departments on operational enhancements
- Develop expertise in healthcare overpayment recovery methodologies
- Learn payer/provider dynamics and client-specific operational processes
- Gradually assume increasing responsibility for client relationships and governance activities
- Progress toward broader leadership responsibilities based on demonstrated performance and business knowledge
Skills
- Bachelor's degree in Healthcare Administration, Business Administration, Healthcare Management, Finance, Insurance, Revenue Cycle Management, or a related field
- 5-7 years experience in healthcare operations, insurance operations, revenue cycle, payment integrity, or related field
- Strong communication and presentation skills
- Demonstrated leadership experience
- Strong analytical and problem-solving abilities
- Experience managing operational performance and business initiatives
- Healthcare payer experience
- Provider relations experience
- Payment integrity or claims recovery experience
- Experience presenting to clients or senior leadership
Benefits
- Benefit package with health, dental, vision, life and disability coverage options
- 401(k) retirement plan option with company matching
- Generous paid time off policy - start with 18 days per year
- Paid holidays immediately upon hire - 7 standard holidays & 2 floating holidays of your choice
Company Overview