[Remote] Director / Senior Director, Commercial Operations & Analytics

Note: The job is a remote job and is open to candidates in USA. Capricor Therapeutics is a biotechnology company dedicated to advancing transformative cell and exosome-based therapies for rare diseases. This role will serve as the executive leader responsible for building and running the commercial infrastructure that powers Capricor's first launch, Deramiocel, ensuring a high-performing field organization and scalable systems.

Responsibilities

• Set the vision and roadmap for Commercial Operations in support of Deramiocel's launch, spanning sales operations, analytics, forecasting, incentive compensation, territory design, CRM, and commercial systems
• Build and lead a high-performing Commercial Operations team and operating model tailored to a lean, launch-stage rare disease organization
• Stand up the CRM ecosystem (Veeva or Salesforce), including configuration, targeting, call planning, sample management, and field reporting
• Architect the commercial data environment — data warehouse and aggregator strategy (Databricks, Snowflake), dashboarding (Tableau, Power BI), and integration of claims, specialty pharmacy, HUB, patient services, and distribution data
• Lead forecasting, demand planning, quota setting, territory alignment, and incentive compensation design and administration
• Establish data governance, master data management, and data quality standards across the commercial organization
• Partner with Market Access, Marketing, Medical Affairs, Finance, IT, Legal, and Compliance to align commercial operations with enterprise goals and ensure compliant execution
• Own field force enablement — targeting, segmentation, call planning, field effectiveness analytics, and the operational elements of commercial training
• Design KPI and reporting frameworks that give the Commercial Leadership Team and executive team real-time visibility into launch performance
• Select, contract, and manage commercial operations vendors and service providers, including QBR ownership, SLA oversight, and budget accountability
• Perform other duties as may be assigned from time to time

Skills

• Bachelor's degree required
• 12+ years in biopharmaceutical commercial operations
• 5+ years in a leadership role
• Direct experience launching rare disease, advanced therapy, or specialty products
• Deep Expertise in sales operations, forecasting, incentive compensation, territory alignment, CRM deployment, and commercial data strategy (claims, specialty pharmacy, HUB, distribution)
• Demonstrated success building commercial infrastructure from the ground up
• Leading cross-functional initiatives
• Managing strategic vendor relationships
• Ability to translate commercial strategy into durable systems, processes, and analytics that drive field performance and disciplined decision-making
• MBA or other advanced degree strongly preferred

Benefits

• Professional office or remote environment, with occasional travel for cross‑functional planning meetings and vendor engagements.
• Ability to manage multiple priorities in a dynamic, rapidly evolving launch environment.
• Extended periods of computer-based work, including video conferencing and collaborative software platforms.
• Domestic travel as needed (approximately 10 to 15%) for team meetings, vendor engagements, and industry conferences.

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