Remote Dispatcher & Scheduler

HireLatam is a premier recruitment agency that places top Latin American talent in independent contractor roles in US companies. With a proven track record and a commitment to excellence, we're your trusted partner in the pursuit of career success. Our extensive network, personalized approach, and supportive guidance ensure that you're in the best hands to find your next job opportunity. Job Title: Remote Dispatcher & Scheduler (100% Work From Home) Location: Remote from Latin America Position Type: Full-time Salary: $1,500 USD/month. Schedule: Monday - Friday, 9:00 AM – 6:00 PM PST Job Overview: Our Client is a fast-growing mobile pet grooming business dedicated to providing a premium, 100% cage-free, one-on-one grooming experience. Operating a fleet of custom-designed, fully independent mobile vans—equipped with climate control, electricity, and water—they bring high-quality pet care directly to the client’s driveway. They prioritize eco-friendly practices and personalized care, ensuring a spacious and comfortable environment for every pet they serve. The Role Our Client is seeking a Dispatcher/Scheduler to serve as the operational backbone of their daily activities. This role is critical in coordinating the logistics behind a high-demand service business, ensuring that groomers are where they need to be at the right time. The successful candidate will blend logistical precision with a sales-oriented mindset, managing high volumes of communication while optimizing routes to maximize efficiency. This position is ideal for a proactive problem-solver who thrives in a fast-paced environment and takes pride in maintaining seamless operations. Qualifications, Skills, and Key Competencies:

Key Responsibilities

Scheduling & Route Optimization

• Manages and coordinates complex daily schedules for multiple groomers across various service areas.
• Optimizes daily driving routes to minimize travel time and maximize the number of pets served per day.
• Adjusts appointments in real-time to accommodate last-minute changes, traffic delays, or emergencies.
• Ensures groomers’ schedules are geographically logical and highly productive.

Customer Service & Sales Conversion

• Handles high volumes of inbound calls, texts, and scheduling requests with a professional and friendly demeanor.
• Confidently promotes services and converts inquiries into confirmed bookings to drive revenue.
• Provides high-tier customer support, addressing client questions regarding the grooming process and service history.

Data Management & Problem Solving

• Maintains accurate and up-to-date customer records, including specific pet details and service history.
• Proactively resolves scheduling conflicts and addresses customer concerns with a sense of urgency.
• Acts as the primary point of contact for groomers, troubleshooting operational challenges in real-time to keep the vans moving.

Required Qualifications

• Experience: Previous experience as a dispatcher, scheduler, or in a high-volume logistics/operations role.
• Sales Aptitude: A background in sales or a strong comfort level with upselling services and closing leads.
• Communication: Exceptional verbal and written English skills with a customer-focused mindset.
• Technical Skills: Strong organizational abilities and the ability to manage high call volumes using digital scheduling tools.
• Decision Making: Ability to think quickly and make effective decisions in a fast-paced, ever-changing environment.

Benefits:

• Stability: Full-time, long-term remote position with a growing US-based brand.
• Impact: A central role where your logistical decisions directly contribute to the company's daily success and customer satisfaction.
• Environment: Opportunity to work with a team that values animal welfare and modern, eco-friendly business practices.

Application Disclaimer: Please Read Before Proceeding To ensure a fair and efficient hiring process, all applications must meet the mandatory requirements listed in the job description. Voice/Video Recording is REQUIRED Your application CANNOT be considered without a voice or video recording. It must be at least 30 seconds long and in English. Submissions in any other language or missing a recording will be automatically disqualified. Mandatory Knockout Questions Each application includes knockout questions designed to verify minimum qualifications required by the client. If you answer "NO" to any of these, you will be immediately disqualified from the hiring process for not having the experience requested for the role. Please note that the citizenship question is also a knockout if you answer "YES" as we are only able to hire Latin American talent based in Latin America. Apply Wisely To maintain fairness, please apply to no more than three jobs and only if you fully meet the listed qualifications. Applying to roles you don’t qualify for will not improve your chances and may affect future applications. Check Your SPAM Folder All important updates will be sent via email, so be sure to check your inbox and spam/junk folders to avoid missing any communication. We appreciate your interest and look forward to reviewing your application!