[Remote] Dynamics 365 Customer Service Engineer/System Administrator
Note: The job is a remote job and is open to candidates in USA. LTS is seeking a highly skilled Dynamics 365 Customer Service Engineer/System Administrator to join our team. This role involves providing administration, configuration, and diagnostics in Dynamics 365, primarily supporting the Veterans Affairs enterprise.
Responsibilities
- Provide Tier 2 support for Dynamics 365 end-users, including user access, troubleshooting, issue resolution, and escalation to Tier 3 support as necessary
- Investigate and resolve complex issues related to Dynamics 365 applications, modules, and integrations
- Develop and maintain documentation for support processes, procedures, and solutions
- Stay up to date with the latest features, updates, and best practices related to Dynamics 365
Skills
- Bachelor's degree in computer science, information technology, or a related field plus 2 years of experience, 8 years of additional relevant experience may be substituted for education
- Minimum of 2 years of experience in a Tier 2 support role, specifically focused on Dynamics 365
- Strong understanding of Dynamics 365 Customer Service (CRM)
- Proficiency in troubleshooting and resolving Dynamics 365-related issues
- Experience with Dynamics 365 configuration, customization, and integration
- Excellent analytical and problem-solving skills
- Experience with ITIL processes and practices and the ServiceNow service management tool
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team
- Availability to provide work during core customer hours, 8 AM to 5 PM Eastern
- Candidate must be a U.S. citizen or permanent resident and able to attain a Tier 4 Public Trust clearance
- Microsoft Dynamics 365 certification is preferred
- Experience in a fast-paced, customer-oriented environment is preferred
- Microsoft Azure and Power Platform knowledge is advantageous
- Experience with monitoring tools like Dynatrace and Application Insights is a plus
- Strongly prefer those with prior experience supporting the Department of Veterans Affairs (VA) or other Government agency
Benefits
- Comprehensive benefits for you and your family
- A career path that rewards ambition and performance
Company Overview
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