[Remote] EMEA Jnr. Account Manager
Note: The job is a remote job and is open to candidates in USA. IPinfo is a market leader in delivering comprehensive and precise IP data, empowering businesses with actionable insights. They are seeking a Jnr. Account Manager to serve as the primary point of contact for strategic clients, manage relationships, and identify growth opportunities.
Responsibilities
- Build and maintain strong, enduring relationships with accounts
- Serve as the primary point of contact for client communications, ensuring satisfaction and retention
- Identify upsell and cross-sell opportunities to expand account revenue
- Develop a deep understanding of client needs, challenges, and goals, aligning IPInfo datasets to deliver value
- Partner with clients to create strategies for maximizing their ROI from our services
- Act as the liaison between clients and internal teams (e.g., support, product, engineering) to address technical issues or escalations
- Manage client onboarding and implementation, ensuring a seamless experience
- Provide clients with regular reports, insights, and recommendations to optimize their use of IPInfo services
- Monitor account performance metrics, client feedback, and renewal risk, and act proactively to resolve issues
- Work closely with the sales, marketing, and product teams to deliver a cohesive customer experience
- Advocate for client needs within the company, influencing product roadmaps and priorities
Skills
- 1-2 years of experience in account management, customer success, or a similar role, preferably in the SaaS or data services industry
- Track record of managing SMB and Enterprise accounts with measurable results in revenue growth and retention
- Strong understanding of IP data, networking, or related technologies (preferred, but not mandatory)
- Exceptional communication and presentation skills, with the ability to engage both technical and business audiences
- Proficiency in using CRM tools (e.g., Salesforce, HubSpot) and analytics platforms to track client success metrics
- AI proficiency (Claude and ChatGPT)
- Highly organised and detail-oriented, with a proactive approach to problem-solving
- Customer-centric mindset with a focus on building long-term relationships
- Collaborative team player who thrives in a fast-paced, dynamic environment
Benefits
- Competitive salary and performance-based bonuses.
- Flexible remote working options.
- Opportunities for professional growth and development in a high-growth tech company.
- A collaborative and inclusive team culture that values innovation and customer success.
Company Overview