[Remote] German Speaking Customer Care Consultant (Fully Remote)
Note: The job is a remote job and is open to candidates in USA. Concentrix is a customer experience solutions company, and they are seeking a Customer Care Consultant to provide expert support in a fast-paced e-commerce and tech environment. The role involves handling customer interactions, building trust-based relationships, and ensuring high satisfaction levels.
Responsibilities
- Handle incoming calls and chat interactions professionally and efficiently
- Identify and assess customers’ needs to ensure high satisfaction levels
- Build trust-based relationships through open, interactive communication
- Provide accurate, complete, and timely information using the right tools and methods
- Meet personal and team performance targets including call handling quotas
- Maintain records of customer interactions, process accounts, and file documents accurately
- Follow communication procedures, guidelines, and internal policies consistently
Skills
- Fluent in German
- Proven customer support experience or experience as a client service representative
- Strong focus on customer needs and understanding of how customers can behave
- Clear and professional communication skills, problem-solving and active listening skills
- Excellent written communication skills
- Ability to multitask, prioritize, and thrive in a fast-paced and target-driven environment
- Sense of ownership and pride in your performance and its impact on the company's success
Benefits
- Daily meal voucher in Up Hellas Mastercard
- Private health insurance + Dental Care
- Opportunities for international Career through the Concentrix International Mobility program
- Employee events
- Free gym, well-being activities, and a rooftop cinema with Acropolis views
Company Overview
- Concentrix is an IT firm that engages in software services, data analytics, enterprise technology, and digital operations. It was founded in 1983, and is headquartered in Newark, California, USA, with a workforce of 10001+ employees. Its website is https://www.concentrix.com.