(REMOTE) HR Workday/Help Journey's Specialist

Employment Type: Full timeShift: Description:

Job Description

Summary Provides expert direction, management, and assistance to managers, colleagues, and vendors in analysis and resolution of complex issues related to service and delivery of security access for HR/Payroll system. Acts as a Subject Matter Expert for administration and technology support for Workday, security role processing. Provides consultation and guidance in the interpretation and application of policies and procedures for managers and colleagues, and acts to minimize risk in all situations. Develops sustainable, efficient, and effective processes to support customers within the parameters of the department service level agreements. Markets department services and provides world class customer service.

• * Position allows for work remote.
• Strong Workday experience highly preferred, including experience with WD Help and Journey's.

ESSENTIAL FUNCTIONS Knows, understands, incorporates, and demonstrates the mission, vision, and values of Trinity Health in leadership, behaviors, practices, and decisions. Manages specialized Human Resource service delivery for the HR Service Center. Operates as subject matter expert in areas of security access administration, or other Human Resources functional areas. May serve as back-up for other specialty areas. Acts independently to manage semi annual audit of security access to Workday for HR users. Reviews and reconciles discrepancies with security roles, and role base access. . Acts as team trainer for the implementation of new processes, procedures, and policies and supports the process of RHM implementation in a shared service center environment. Ensures that all processes and procedures are fully documented and updated for access in the Knowledge Base. Responsible for the development of sustainable, efficient, and effective processes for the health ministries supported by the Department within the guaranteed service level agreements. Works with the manager to provide team analytics and metrics and assembles relevant data in a management presentation format. Utilizes presentation skills to provide project and customer service delivery updates to HR and RHM management. Builds and maintains collaborative relationships with health ministry staff, Payroll, HR Operations, Legal Department, Total Rewards Benefits and Well-Being and vendors to facilitate efficient management of escalated assignments. Maintains strong attention to detail while focusing on customer excellence by building rapport and establishing trust. Supports and maintains an effective team environment by providing synergy to all processes. Utilizes case management system to accurately log case issues and notes for case assigned under stringent Legal Department requirements. Adheres to established regulations and ensures compliance for, processes, procedures, plans and systems. Maintains confidentiality of department and associate information according to established practice within HIPAA and NPPI guidelines. Performs administrative activities, which includes completion, review, and approval of HR business transactions relating to security role assignments, preparing statistical/operational reports and conducting data integrity audits. Maintains a working level knowledge of applicable Federal, State and local laws and regulations, Trinity Health’s Corporate Integrity Program, Code of Ethics, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior. MINIMUM QUALIFICATIONS Must possess a comprehensive knowledge of Human Resources, process integration and contact/service center operations, as normally obtained through an Associate’s Degree and four (4) to five (5) years of progressive experience with increased responsibility in an HR specialist or support role experience in a high volume work environment or an equivalent combination of education and experience. A Bachelor’s degree in Business Administration, Business Systems, Human Resources or related field is preferred. Advanced proficiency of HRIS required. Must possess a comprehensive knowledge of HRIS and HR processes, and an understanding of the downstream impact of transactions to benefits, pay, and other areas (Workday experience) Serves as subject matter expert on HR systems and tools and is able to identify when information appears out of alignment or incorrect. Familiarity with Workday. Demonstrated decision making skills. Excellent communication skills, including strong listening and comprehension skills, and excellent human relations and