[Remote] Key Account Manager III

Note: The job is a remote job and is open to candidates in USA. Synthomer is a leading supplier of high-performance, highly specialised polymers and ingredients. The Key Account Manager III will be responsible for managing an existing customer base while driving growth at new customers and in adjacent market applications.

Responsibilities

• Develop and execute budget in cooperation with the Coatings and Construction Solutions Business Unit to include growth targets for volume, revenue, and gross margin
• Drive and support sales efforts to deliver agreed business targets - volumes, revenues, profitability (product and territory), and working capital (accounts receivables and percent current)
• Build and maintain strong relationships with customers and key external stakeholders in the textiles industry
• Stay up to date with the latest industry trends, new technologies and competitor offerings, inform internal stakeholders about developments
• Conduct market mapping to analyze customers, demand, unmet needs and competitors
• Identify and develop new business opportunities, identify threats, mitigate risks
• Manage the sales cycle from lead generation to deal closure
• Ensure customer needs are met through collaboration with Technical Service, Marketing, Product Management, Supply Chain, Quality and Customer Service
• Ensure compliance with SHE requirements in the area of responsibility in line with internal, contractual and legal requirements
• Manage sales volume and margin within set targets by implementing commercial excellence guidelines
• Negotiate prices, rebates, payment terms and conditions and supply agreements
• Plan and conduct customer visits in the assigned territory considering the value of the customer relationship
• Create visit reports for sustainable information and communication within the organization
• Monitor accounts receivable, ensure punctual payments and cash flow targets, actively manage credits in collaboration with Finance
• Manage claims in collaboration with Technical Service and Quality
• Support the Head of Sales in territory, budget and forecast planning
• Represent Synthomer at trade shows, conferences and congresses

Skills

• Bachelor's degree in Chemistry, Chemical Engineering, Civil Engineering, and/or combination of education and related experience
• Minimum of five years' sales experience; preferably in the chemicals industry
• Strong track record and proven experience in sales of polymers and additives in the chemicals industry and knowledge of end-use applications
• Full commitment to business integrity, customer value, teamwork, innovation, and diversity, equity and inclusion (DE&I)
• Excellent communication, negotiation and presentation skills
• Ability to build and maintain strong relationships with customers
• Self-motivated with a strong sales drive, determination and target-oriented mindset
• A mission-driven, team player with the desire to make an impact and difference
• Ability to plan and manage at both strategic and operational levels
• Outstanding interpersonal skills across cultures
• Experience working across cultures collaboratively in a global organization
• Excellent MS Office software experience, CRM and planning tools (e.g., Salesforce, Arkieva)
• Valid driver's license and ability to travel up to 60%
• Ideal candidate will be located in the Eastern half of the United States, within driving distance of a major airport
• Master's degree preferred
• Ten or more years preferred

Benefits

• Competitive, market-aligned compensation
• Discretionary global bonus scheme
• Discretionary Long-Term Incentive Plan (LTIP) – for senior positions
• Company car or car allowance – varies by region and role
• Healthcare – tailored to regional locations
• Parental leave and family support – maternity, paternity, adoption (aligned with regional policies)
• Working options – flexibility where it matters, based on role and business needs
• Learning & development opportunities – training, online platforms, buddy/mentorship programs, Internal Synthomer University with L&D offers
• Wellbeing support – employee assistance program (EAP), mental health resources, wellbeing initiatives
• Retirement / pension contributions – plans vary by country
• Culture of Inclusion – where everyone can thrive
• Performance culture, global reward & recognition programmes

Company Overview