[Remote] Network Technician
Note: The job is a remote job and is open to candidates in USA. Resideo is a global manufacturer and distributor of technology-driven solutions for home and business. They are seeking a Network Technician responsible for providing front line support and network guidance, including ticket management and basic configuration changes.
Responsibilities
- Open tickets or respond to support requests from our partners within defined SLAs
- Apply basic tier 1 configuration changes to remote client systems – wireless access points, switches and firewalls
- Maintain documentation of existing systems as changes are made
- Perform firmware updates on remote client systems
- Escalate support requests to Tier 2, or reroute to the correct team as needed, with detailed notes regarding the initial request and actions taken
Skills
- One (1) year of networking experience or current Network+ / PCNA or equivalent certification
- Novice level understanding of Layers 1-3 of the OSI Model
- Novice level understanding of wireless local area networks
- Experience supporting customer environments in a helpdesk/support capacity
- Ability to manage multiple tasks and prioritize effectively
- Consistently demonstrates professionalism
- Written communication
- Fanatical attention to detail, including spelling, grammar, punctuation, and capitalization
- Verbal interactions
- Personal presentation
- Availability nights/weekends as needed
- Residential custom electronics design/integration experience and familiarity with home automation systems such as Crestron, Savant, AMX, and Control4
- Proficient in Microsoft Office Suite
- Outlook for email and calendar management
- Word for document creation and formatting
- Excel for basic data analysis and organization
Benefits
- Life and health insurance
- Life assistance program
- Accidental death and dismemberment insurance
- Disability insurance
- 401k Plan
- Vacation & holidays
Company Overview
Company H1B Sponsorship