[Remote] OEM Account Manager, Service
Note: The job is a remote job and is open to candidates in USA. CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers (OEMs) across automotive and related industries. The OEM Account Manager, Service is responsible for managing existing OEM programs and ensuring successful execution of service delivery while collaborating with internal teams and external clients.
Responsibilities
- Manage business relationship and program service delivery tied to the agreed upon statement of work
- Organize and run quarterly business updates, weekly program update meetings, and other ad hoc functional client facing engagements
- In alignment with Director of Sales, collaborate with client on program financial modeling, project-based projections, and monthly/annual financial deliverables
- Facilitate presentment, communication, and approval of OEM program invoices
- Serve as escalation point as needed to help resolve large range of program related inquiries tied to enrollments, data, reporting, billing, invoicing, product, systems, legal, and contracting
- Helps in the negotiation of project resources, deliverables and cost
- Identifies new OEM business opportunities, facilitates executive level engagements and works closely with sales, customer success, and product teams to expand account penetration, increase tool engagement, and accelerate revenue growth across assigned territories
- Finance/Invoice: in partnership with finance teams compile forecasting, planning, modeling, invoice presentations, etc
- Enrollment: interface with client and internal contract teams as needed for buy-sells, conversions, terminations, and related internal change administration
- Service: works with internal teams to develop, implement and maintain processes and program service levels
- Identify, cultivate, and close new strategic opportunities within the existing customer base by understanding dealership workflows, uncovering unmet needs, and aligning the Service Lane Tool’s capabilities to deliver measurable value
- Supports the field organization in ensuring resolution of issues requiring support from cross-functional operational or technical teams
- Manage contract renewals for assigned programs
- Assists with OEM Guidebooks for Field Sales
- Product: partner with product & technology teams for new feature development and prioritization and defect fixes
- SOW: manage new SOW and CR development, internal approvals, and execution
- Contractual obligations: ensure CDK compliance with client technical requirements
- Training: collaborate with product owners and functional teams for installation and ongoing support as new features released
- Go to Market: serve as program expert to support internal teams with successful pilots, launches, pricing, dealer adoption and communication, implementations, and ongoing support
- Performance: provides program dashboards that provide quick, clear visibility of program status and performance
Skills
- 5+ years external automotive client relationship management with demonstrated ability to manage requirements, expectations, and deliverables
- Experience working with Auto Manufacturer dealer retail programs
- 5-10 years software project, program, and/or engagement management
- Expert in automotive retail solutions and workflows
- Hands on ability to navigate complex business environments to resolve customer requests and requirements
- Strong communication, presentation, and organization skills
- Excellent analytical skills including the ability to model scenarios and manage to financial
- Demonstrated ability to coordinate cross-functional engagement for complex client program success while continuously driving improvement and seeking to reduce complexity
- Ability to anticipate and adapt to changing conditions, risks and opportunities
- Travel for in-person client meetings, team meetings and other ad-hoc requests
- Knowledgeable on CDK applications
- PMP or other industry certification a plus
- Bachelor's or equivalent experience
Benefits
- Medical, dental, and vision benefits
- Paid Time Off (PTO)
- 401K Matching Program
- Tuition Reimbursement
Company Overview
Company H1B Sponsorship