[Remote] Operational Excellence Specialist - Technical Support

Note: The job is a remote job and is open to candidates in USA. Ingersoll Rand is a technology leader with over 160 years of experience, dedicated to enhancing the lives of its employees and customers. The Operational Excellence Specialist – Technical Support role focuses on driving efficiency and scalability within the Technical Support organization by analyzing workflows and implementing process improvements.

Responsibilities

• Serve as an internal operational excellence and efficiency partner for the Technical Support organization
• Analyze workflows, processes, and support models to identify opportunities for optimization and scalability
• Leverage AI tools, including Copilot and similar technologies, to streamline work processes, reporting, and documentation
• Develop, maintain, and improve process documentation, SOPs, and operational playbooks
• Partner closely with the Learning Management Administrator to create and enhance scalable training and enablement content
• Support customer facing technical teams indirectly by improving tools, processes, and workflows they rely on
• Translate ideas and insights into practical, repeatable solutions that improve team performance
• Proactively identify inefficiencies and recommend data driven, sustainable improvements

Skills

• Bachelor's degree or equivalent relevant experience
• 1+ years of experience in operational excellence, process improvement, business analysis, or support operations
• 1+ years experience with strong computer and technical aptitude with the ability to quickly adopt new tools
• 1+ years practical experience using AI and automation tools, or strong demonstrated interest and willingness to apply them
• Operational excellence and continuous improvement mindset
• Technology and AI curiosity with hands on learning orientation
• Problem solving and root cause analysis
• Cross functional collaboration
• Adaptability and self-directed learning
• Ability to work independently while collaborating effectively across teams
• Strong analytical, organizational, and documentation skills
• Clear and effective written and verbal communication skills
• Experience supporting or partnering with Technical Support, Customer Support, or Service organizations
• Background in workflow optimization, enablement, or training development
• Familiarity with learning management systems or training content creation
• Experience working in distributed or remote team environments

Benefits

• Annual incentive compensation under the Management Incentive Plan, where applicable
• Healthcare coverage (medical, prescription, dental, and vision)
• Wellness programs
• Life insurance
• A robust 401(k) plan with company match
• Paid time off
• An employee stock program

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