[Remote] Regional Director of Franchise Operations (Midwest)

Note: The job is a remote job and is open to candidates in USA. American Family Care (AFC) is the nation’s largest provider of urgent care service, offering convenient walk-in access seven days a week. The Regional Director of Franchise Operations leads the strategic expansion and performance optimization of the urgent care franchise network, driving market development and supporting new clinic launches.

Responsibilities

• Lead and execute franchise performance strategies aligned with the organization’s goals and brand mission
• Oversee the successful onboarding and launch of new franchise locations, ensuring operational readiness and performance ramp-up
• Collaborate with the marketing and development teams to identify high-potential markets and optimize local market entry strategies
• Monitor new franchise performance, analyzing key metrics such as patient volume, EBITDA, and staffing efficiency to identify improvement opportunities
• Develop scalable frameworks and tools to guide franchisees, focusing on sustainable growth
• Work closely with operations and training teams to ensure franchisees have the tools, resources, and knowledge needed to meet performance benchmarks
• Prepare and deliver quarterly performance and growth business review for executive leadership
• Maintain strong relationships with franchise owners, providing consultative guidance to maximize revenue, compliance, and patient satisfaction
• Represent the brand at franchise and healthcare industry events, promoting system growth and franchise engagement
• Other duties and responsibilities as assigned

Skills

• Bachelor's degree in business, Healthcare Administration, or related field; MBA preferred
• 7+ years of experience in franchising or multi-site healthcare management
• Proven ability to develop and execute growth strategies for emerging or established franchise systems
• Strong understanding of urgent care operations, including staffing models, patient flow, and profitability drivers
• Excellent analytical, communication, and relationship management skills
• Experience mentoring and leading high-performing teams across multiple markets
• Ability to travel for franchise clinic openings, development meetings, and market reviews
• MBA preferred
• EMR experience preferred (Experity or other)

Benefits

• 401(k) matching
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Medical, dental, vision, disability, life insurance, matching 401(k), and more

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