[Remote] ServiceNow Business Process Consultant (ITOM & CSDM focus)
Note: The job is a remote job and is open to candidates in USA. Optimum Healthcare IT is a leading healthcare IT staffing and consulting services firm, recognized as ServiceNow's Healthcare Partner of the Year. The ServiceNow Business Process Consultant role focuses on delivering business process guidance to clients, particularly in ITOM and CSDM modules, while supporting business transformation through technology.
Responsibilities
- Participate in multiple engagements delivering business process guidance to customers in support of processes facilitated by the ServiceNow platform and specializing in the ITOM & CSDM modules
- Function in the ITOM & CSDM space helping organizations to rationalize data and design strategies
- Research, document, and assess client landscape covering people, process, technology, and partners
- Identify business objectives to develop process improvements against targets
- Provide prescriptive guidance per industry best practice around core areas on the platform, specifically in ITOM & CSDM
- Support clients in documentation and implementation of specific changes to align with prescriptive guidance around key process areas
- Support Business Analysts in delivery of customer workshops with documented processes key to project scope
- Operate effectively within Agile, Waterfall, and hybrid project environments
- Capture user stories in partnership with Business Analysts and Architects
- Develop training materials relevant to process optimizations and associated scope
- Maintain active status on all certifications
Skills
- 8+ years of client-facing experience supporting business transformation through technology
- 5+ years of business process consulting experience
- 4+ years of ServiceNow platform experience with expertise in ITOM & CSDM
- Ability to conduct calls with customers independently in support of business process consulting efforts
- Ability to keep a client's business goals at the forefront of the conversation and articulate process decision impacts to scale, effectiveness, and achievement of objectives
- Maintain active status on all certifications
- Certifications a plus: ITIL beyond foundations, IAITAM, Lean Six Sigma, PMI-PBA, etc
- Healthcare industry experience a strong plus!
- Up to 10% Travel
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