[Remote] Staff Product Manager - Onboarding & Activation
Note: The job is a remote job and is open to candidates in USA. ShiftKey is a platform that is disrupting the way healthcare facilities find licensed and certified professionals to fill available shifts. The Staff Product Manager will reimagine the professional onboarding journey, focusing on accelerating the onboarding experience and integrating AI solutions to improve efficiency and user experience.
Responsibilities
- Drive professional onboarding experience from registration and identity verification to credential collection and first-shift readiness
- Focus relentlessly on accelerating how fast a professional can move from signing up to actively and compliantly working on the platform
- Move beyond basic UI improvements by actively incorporating AI-native workflows and agentic solutions to solve manual, high-friction onboarding steps
- Act as the most demanding, well-specified consumer of our internal credentialing rules engine, ensuring onboarding gets what it needs to create a fast, clear, and confidence-building user experience
Skills
- 7-9 years in product management, with at least 3 years on marketplace or platform products with supply-side onboarding complexity
- Demonstrated success improving funnel conversion in credentialing-heavy, regulated, or compliance-driven environments
- Real-world experience designing and deploying AI agents or automated intelligence within production workflows
- Strong data instincts and the ability to connect onboarding throughput directly to business outcomes like supply liquidity and fill rate
- Proven ability to lead and deliver across ownership boundaries, working seamlessly with engineering, compliance, and peer product teams
Benefits
- Inclusive and collaborative work environment where all voices are valued.
- Hybrid-friendly office spaces designed to be fun and engaging.
- Comprehensive health, vision, and dental coverage.
- Benefits begin on your first day.
- Generous PTO and company-paid holidays, including flexible floating holidays.
- 100% 401(k) employer match up to 6%.
- Paid parental leave.
- Wellness support, including access to mental health resources.
Company Overview