[Remote] Staff Solution Consultant

Note: The job is a remote job and is open to candidates in USA. Trellix is redefining the future of cybersecurity with its GenAI-powered platform. The Staff Solution Consultant will support U.S. Public Sector customers in deploying and maintaining endpoint security systems, while also serving as a cybersecurity Subject-Matter Expert and facilitating problem resolution with various stakeholders.

Responsibilities

• You will be responsible for overall customer experience and successful delivery of services
• You will build and maintain strong customer relationships
• You will work with a group of customer organizations to deploy, integrate, and operationalize Trellix’s Endpoint Detection and Response capabilities across a broad enterprise
• You will write technical documentation and briefings
• You will lead and/or participate in technical exchange meetings
• You will collaborate with end users as well as inter-agency, intra-agency, and internal Trellix stakeholders
• You will develop engineering artifacts such as system design diagrams, data flow diagrams, test plans, test reports, etc
• You will lead or participate in development testing, debugging, pre-deployment testing, and post-deployment testing
• You will lead or participate in certification and accreditation and/or access and authorization processes
• You will lead or participate in deployment planning and execution
• You will analyze technical/integration requirements and develop technical solutions for Customer review and consideration, and once approved, integrate into the customer's infrastructure
• You will lead or participate in system configuration, tuning, and policy development
• You will lead or participate in the development of standard operating procedures (SOPs) and playbooks
• You will monitor and manage system health, status, availability, and functionality
• You will report on technical problems, operational problems, and end user/customer feedback
• You will analyze data and provide recommendations for solutions to operational and/or technical problems
• You will lead or participate in technical troubleshooting efforts and problem resolution, including assessment, hands-on tasks, log reviews, performing triage tools, reviewing product documentation, and communicating with product support and development teams

Skills

• Experience in large-scale operational environments focusing on cyber defense
• Experience performing incident analysis, developing defensive capabilities, and designing and implementing security solutions
• Experience with enterprise network technology planning, deployment, user migration and operations
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders
• Demonstrated technical proficiency in cybersecurity operations, cybersecurity engineering, systems engineering and/or Windows and Linux systems administration
• Experience with Trellix Endpoint Security (ENS), e Policy Orchestrator (ePO), Data Loss Prevention (DLP), Endpoint Detection and Response (EDR), Threat Intelligence Exchange (TIE), and Data Exchange Layer (DXL)
• Experience with Active Directory, Databases, Virtualization, Cloud Services [i.e., AWS, Azure] and enterprise networks
• 5+ years in a technical capacity
• B.S. or higher in a related technical field (i.e., computer science, Information technology, or engineering)
• Aptitude and ability to develop expertise with Trellix products
• Familiarity with cyber threat identification, management, mitigation, and response strategies
• Active TS/SCI clearance with Full Scope polygraph
• Active DoD 8570 or DoD 8140 compliant cybersecurity certification

Benefits

• Retirement Plans
• Medical, Dental and Vision Coverage
• Paid Time Off
• Paid Parental Leave
• Support for Community Involvement

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