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[Remote] System Administrator | Philippines

Work from home Full-time role Hiring

Note: The job is a remote job and is open to candidates in USA. Peak Support is dedicated to providing exceptional service to clients while fostering a positive work environment for team members. As a System Administrator focused on Endpoint and Server Management, you will ensure the stability, security, and efficiency of the IT infrastructure by managing patching, scripting, and overall desktop management strategies.

Responsibilities

  • Manage endpoint and server patch management for MacOS and Windows computers, as well as Windows and Linux servers
  • Utilize PowerShell scripting for automation and management tasks
  • Administer Microsoft Entra (Azure Active Directory) and Microsoft 365, including user management and configuration
  • Build virtual machines, manage Azure resources, and configure policies and profiles
  • Hands on design and implementation of user and device policy using Microsoft Entra
  • Patch and deploy desktop applications using Microsoft Intune
  • Deploy policies and restrictions to ensure security and compliance
  • Collaborate with IT management to define overall desktop management strategy and support requirements
  • Integrate best practices and emerging technologies such as VDI, thin client technology, and enterprise mobility management
  • Oversee asset lifecycle management, including inventory management, asset refresh, reporting, and audit
  • Serve as an escalation point for 3rd party helpdesk and internal staff regarding desktop and service desk issues

Skills

  • Bachelor's degree in Computer Science, Information Technology, or related field
  • Proven experience in endpoint and server patch management
  • Extensive expertise in PowerShell scripting
  • Hands-on experience with Microsoft Entra (Azure Active Directory) and Microsoft 365 administration
  • Proficiency in building virtual machines, managing Azure resources, and configuring policies
  • Experience with Microsoft Intune for desktop application deployment
  • Strong understanding of desktop management strategies and best practices
  • Excellent communication and collaboration skills
  • Ability to prioritize tasks and work independently
  • Asset and configuration management
  • Continual service improvement
  • Incident & problem management
  • Ownership and initiative
  • Service focus, reporting, and Service Management Framework knowledge
  • Testing and user focus
  • Change Management
  • Strong Documentation and Communication Skills (Verbal/Written) in English
  • Strong organizational skills with proven ability to balance and prioritize tasks
  • Excellent customer-facing skills including consensus building
  • Must be able to interact well with others and possess a clear understanding of customer service and support

Company Overview

  • Peak Support provides customer service, sales operations, and business process outsourcing to high-growth companies. It was founded in 2015, and is headquartered in Cambridge, Massachusetts, USA, with a workforce of 1001-5000 employees. Its website is https://www.peaksupport.io/.
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