[Remote] Technical Business Analyst (Remote-US)

Note: The job is a remote job and is open to candidates in USA. World Travel Holdings is the nation’s largest cruise agency and an award-winning leisure travel company. They are seeking an experienced IT Business Analyst to support their Business-to-Business Division, where the role focuses on translating business needs into actionable requirements and collaborating with cross-functional teams to deliver digital applications and products.

Responsibilities

• Partner with project leadership and stakeholders to evaluate new initiatives, assess business impact, and support effort estimation
• Collaborate with Scrum teams to develop clear user stories, use cases, acceptance criteria, and process flows
• Work closely with Product Owners and Product Managers to refine and maintain backlog items aligned to strategic objectives and business priorities
• Produce detailed artifacts including process diagrams, flowcharts, interaction diagrams, and functional specifications to clearly document scope and requirements
• Partner with the Training team to identify and support training needs for system releases, including 'train-the-trainer' requirements and supporting materials
• Analyze end-to-end travel workflows, including prospecting, search, fare rules, booking, passengers, itineraries, cancellations, and refunds
• Identify process gaps, inefficiencies, and opportunities for automation or optimization across customer-facing and internal operations
• Collaborate with technology teams to define system, data, and integration requirements involving GDS, booking engines, and other travel platforms
• Develop and maintain high-quality documentation, including requirements, acceptance criteria, business process flows, system interaction diagrams, and data dictionaries
• Ensure requirements address scalability, security, quality, performance, and usability considerations
• Partner with Product Owners, Engineering, QA, and business leaders to translate strategic goals into clear, executable requirements
• Build and maintain strong knowledge of the technical ecosystem, including front-end experiences, back-end services, core APIs, and data flows
• Serve as a trusted advisor to business, operations, and technology stakeholders by clarifying needs, challenging assumptions, and identifying opportunities for improvement
• Maintain and promote best practices for requirements gathering, documentation standards, and stakeholder engagement
• Apply advanced analysis techniques such as process mapping, data flow diagrams, and root-cause analysis to support complex problem-solving

Skills

• Bachelor's degree in Business Administration, Computer Science, Marketing, Engineering, or related field
• 3+ years of experience as a Business Analyst supporting complex digital products or systems; travel or hospitality experience preferred
• Strong analytical and problem-solving skills with the ability to manage multiple priorities simultaneously
• Excellent written and verbal communication skills, with demonstrated ability to collaborate effectively with executives, Product Managers, Product Owners, and subject-matter experts
• Working knowledge of web development concepts, SDLC, Agile methodologies, and tools such as Jira, Scrumwise, or equivalent
• Familiarity with SQL, APIs, and system integrations is preferred

Benefits

• Comprehensive medical, dental, and vision coverage
• Company-paid life and disability insurance
• 401(k) with discretionary company match
• Paid time off and holidays
• Travel discounts and employee perks
• Employee Assistance Program (EAP)
• Professional development and learning opportunities

Company Overview