RN Call Center
Overview 2pm-10:30pm, every other weekend, holiday rotation Full Time Benefits
REMOTE - Candidate must reside in a compact license state
We are seeking an IntelliCenter RN to provide telephonic and virtual nursing care, including triage, care management, referral management, and telehealth support. This role assesses patient symptoms, determines acuity, and directs callers to the appropriate level of care using evidence-based protocols embedded within the EMR. Candidates must have strong clinical critical thinking, multitasking, and technical skills, with the ability to thrive in a fast-paced call center environment while meeting performance and patient care goals. This is a 24/7 operation with most shifts occurring evenings and weekends. Primary Function and Relationship to the Total Organization: My UnityPoint Nurse Call Center offers a free health information service for the public, sponsored by UnityPoint Health and staffed by registered nurses 24-hours a day, 7 days a week. The nurses at My UnityPoint Nurse provide medical assessment and triage, up-to-date health information and physician and clinic referral service. My UnityPoint Nurse Call Center is a centralized function of UnityPoint Health providing clinical support to UnityPoint Health and affiliates. Why UnityPoint Health? At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members. Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. Here are just a few: Expect paid time off, parental leave, 401K matching and an employee recognition program. Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members. Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family. With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together. And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. Find a fulfilling career and make a difference with UnityPoint Health.
Responsibilities
Perform telephonic symptom assessment and triage using evidence-based protocols to ensure appropriate care and disposition. Document patient interactions accurately in the EMR and educate callers on virtual care, provider referrals, and available community resources. Deliver excellent customer service while maintaining confidentiality, sound judgment, and effective communication with diverse populations. Thrive in a fast-paced call center environment by multitasking, adapting to changing staffing needs, and supporting team and operational goals. Adhere to organizational policies, safety guidelines, and change initiatives while assisting with additional duties as assigned.
Qualifications
Education: Graduate from an accredited nursing program. Bachelors of Science (BSN) preferred Experience: 1+ years of clinical nursing experience providing direct patient care or equivalent work experience required 2+ years preferred Licenses/Certifications: Requires active and unrestricted license to practice nursing in the states of Iowa and Illinois. Compliance with Mandatory Child/Adult Abuse Reporting