Scheduling Coordinator
About Nema Health Nema Health is a survivor- and clinician-led virtual treatment program for PTSD and trauma. We are on a mission to help all trauma survivors find lasting peace & healing. Nema provides virtual, evidence-based treatment that helps people feel better faster—and stay better longer. We are committed to delivering care that’s accessible, trauma-specialized, and deeply patient-centered. At Nema, we offer employees an unparalleled career opportunity: the chance to be part of a mission-driven company while shaping its future during a pivotal stage of growth. If you’re someone who thrives in fast-moving environments, values systems thinking, and cares deeply about expanding access to mental health care, you could be a great fit.
About the Role
As a Scheduling Coordinator, you’ll serve as the connective tissue between Nema’s patients and clinical team. You’ll own the scheduling experience end-to-end, ensuring patients are consistently connected to care, provider calendars are optimized, and our multi-state operations run smoothly. This is a high-volume, high-impact role that requires equal parts precision, empathy, and operational problem-solving. You’ll partner closely with Clinical Operations, Admissions, Billing, and Therapy teams to reduce friction across the care journey and maintain continuity for patients. This role is ideal for someone who is exceptionally organized, highly communicative, and energized by solving complex operational challenges in real time - while always keeping the patient experience at the center of their work. Schedule & Work Location This is a full-time position with a regular schedule of Monday through Friday, 7:30 AM to 4:00 PM Eastern Time (ET). Employees may work remotely from any state within the continental United States; however, all work must be performed during these scheduled Eastern Time business hours.
Key Responsibilities
Patient Scheduling: Serve as the dedicated point of contact for all patient scheduling needs. Communicate with patients via phone, text, and in-platform messaging, with empathy, professionalism, and timeliness. Provider Calendar Management: Optimize provider schedules by managing availability, minimizing gaps, handling cancellations and backfills, and maximizing utilization. Provider-Patient Matching: Coordinate provider matching based on licensure state, insurance coverage, availability, and patient preference to ensure timely and appropriate access to care. Scheduling Systems & Process Improvement: Identify scheduling inefficiencies, surface operational recommendations, and collaborate cross-functionally to improve workflows, patient experience, and operational effectiveness. Provider Onboarding Support: Support new provider onboarding by introducing scheduling workflows, operational processes, and calendar management expectations.
Qualifications
You’ll be a great fit if you: Have 2+ years of experience in healthcare scheduling, medical administration, or a similar patient-facing operations role Have experience working in a high-growth telehealth or digital health startup environment Have experience supporting behavioral health, long-term care, and/or multi-provider clinical settings Are highly proficient with scheduling platforms, CRMs, and tools like Google Sheets or Excel Have exceptional attention to detail and can manage high-volume, fast-paced workflows with a high degree of accuracy Communicate clearly, empathetically, and professionally with both patients and internal stakeholders Thrive in fast-changing environments and can adapt as processes evolve Are bilingual in English and Spanish (preferred) Why Join Nema We’re a growing team of clinicians and operators united by a shared mission: to reduce suffering for people with PTSD and other trauma related disorders. As part of Nema, you’ll help build a company where both patients and employees can thrive.
What We Offer
Competitive compensation with an annual base range of $60,000-$70,000 to be determined based on your experience and qualifications Comprehensive benefits including healthcare, 401(k) with matching, and stipends for work-from-home productivity and continued education Generous PTO Remote-first culture with supportive team norms Inclusive, trauma-informed leadership Opportunity to grow with a fast-moving, mission-driven company