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Senior Associate, Agency and Trustee Services

Work from home Full-time role Hiring

Job Specification – Operations Senior Analyst Definitions KATS – Kroll Agency and Trustee Services Ltd LIQ – LoanIQ (Kroll’s current system of record) Connexis – BNP Paribas’ electronic banking platform Senior position where you will be heavily involved in the day to running of KATS Operations team and all its functions to include (for loan and non-loan transactions): New deal set-up – taking responsibility for inputting and setting up new transactions in LIQ in accordance with facility agreements and Kroll’s procedures. This is to include: Recording loan / facility details in LIQ Performing call backs to verify Lender and Borrower admin forms and entering them in LIQ Entering loan party information in LIQ Entering lender and borrower SSIs into Connexis Recording new transactions in Kroll’s diary system Entering lender details in Debt Domain platform Managing initial drawdown of loan facilities – liaise with the relationship management team to co-ordinate and implement operational aspects of initial loan draws in accordance with facility agreements and KATS procedures. This will include: Checking utilisation requests from borrowers Issuing demand notices to lenders for initial drawdown* Notifying BNP Paribas of upcoming drawdown Monitoring receipt of lender funds to Kroll client accounts Confirming release of funds with lenders (obtaining swift messages) Following up with BNP Paribas to trace missing lender funds and following up with the lenders where required Creating a payment file(s) for the borrower payment (plus any other remittances required under the funds flow) in Connexis for release of funds by the relationship management team Notifying relationship management team that funds have been received, remittances have been created and are ready to be released Reconciling Kroll client accounts upon release of payments Rate fixing of loan on drawdown in accordance with agreements Updating LIQ with new interest period and interest rate Compiling and sending rate-fixing notices to lenders Diarising next rollover / interest payment date in KATS diary system Managing loan rollovers and other scheduled deal activity – ensure completion of scheduled agency activity in accordance with facility agreements and KATS procedures. This will include: Monitoring KATS diary system to ensure upcoming rollovers / scheduled deal activity is actioned Calculating amounts of interest and principal due to the lenders Calculating fees due to the lenders Compiling and sending demand notices to the borrower requesting payment of scheduled interest, fees and principal due under the agreement Creating payment files for payment of interest, fees and principal due to the lenders Rate fixing for new interest period (in conjunction with the borrower) Compiling and sending new rate fix notices to lenders and borrowers Notify BNP Paribas of upcoming rollover activity on the account Monitoring receipt of interest, fees and principal payments to Kroll’s client accounts Advising relationship management team of receipt of borrower payments to Kroll’s client accounts Diarising for next rollover / interest payment dates If borrower funds not received, following up with borrower and advise relationship management team Reconciling Kroll’s client accounts upon release of payments Managing ad-hoc / unscheduled payments of principal – liaising with relationship management team to administer unscheduled payments of loan principal and accrued interest in accordance with facility agreements and KATS’s procedures. This is to include: Receiving and processing borrower notices of repayment / prepayment Calculating lender pro rata share of principal, accrued interest, breakage costs and fees and issuing notices to demand the same from the borrower Issuing lender notices to confirm upcoming repayment / prepayment Creating payment files in Connexis for each lender share of repayment / prepayment Advising BNP Paribas of upcoming account activity Monitoring receipt of funds to Kroll’s client accounts Notifying relationship management team of receipt of funds into Kroll’s client accounts If borrower funds not received, following up with borrower and advise relationship management team Updating LIQ with details of repayment and prepayment and issuing lender / borrower notices accordingly Reconciling Kroll’s client accounts upon release of payments Other ad-hoc tasks and duties – undertake other ad-hoc tasks and duties as and when the need arises to include: Taking responsibility for the administration of non-loan transactions as and when the need arises Tax reporting as and when required under a transaction Writing and monitoring procedures Building, mentoring and managing operations team as it grows Taking responsibility for operations’ team risk monitoring and implementing controls Monitoring and responding to Borrower, Lender, Counsel and Sponsor queries #LI-TM1 #LI-Remote

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Experienced Part-Time Customer Service Specialist | Fully Remote Job // No Prior Experience Required – Competitive Hourly Salary Join Hirevector as a Part-Time Customer Service Specialist and Unlock a Rewarding Career in Customer Support Are you searching for a flexible, part-time, work-from-home opportunity that offers a competitive hourly salary and requires no prior experience? This is your chance! Hirevector is currently hiring Part-Time Customer Service Specialists to join our remote team. If you are motivated, eager to learn, and ready to start a rewarding career in customer support, then this role is perfect for you. This position is open to candidates across the USA and worldwide. With paid training, flexible schedules, and excellent pay, this is one of the best entry-level opportunities for anyone looking to balance work and life while earning a competitive income. About Hirevector Hirevector is a leading provider of innovative solutions and services, dedicated to delivering exceptional customer experiences. Our team is passionate about empowering individuals to succeed in their careers, and we're committed to creating a work environment that fosters growth, collaboration, and innovation. Job Overview As a Part-Time Customer Service Specialist, you will be responsible for assisting customers via phone, chat, or email. Your main role will be to ensure that customers have a positive experience by answering their questions, resolving issues, and providing helpful solutions. Don't worry if you don't have customer service experience – we provide comprehensive training to set you up for success. All you need is a positive attitude, communication skills, and reliability. Key Responsibilities Responding to customer inquiries via phone, email, or live chat. Providing product or service information in a clear and friendly manner. Assisting customers with billing, technical support, or order tracking. Handling customer complaints professionally and providing quick resolutions. Documenting all customer interactions in the CRM system. Collaborating with other team members to improve processes and customer satisfaction. Meeting weekly performance goals and maintaining high service standards. Required Skills & Qualifications The best part about this role is that no degree or prior experience is required. We value attitude, willingness to learn, and dedication more than background experience. We're looking for candidates who: Have strong written and verbal communication skills. Are patient, empathetic, and customer-focused. Can multitask while handling customer interactions. Are comfortable using computers, email, and chat platforms. Have a quiet workspace and reliable internet connection. Are flexible and open to working evenings, weekends, or part-time hours. Preferred Qualifications Previous customer service, retail, or hospitality experience is a plus – but not required. Remote Work Requirements To succeed in this role, you will need: A laptop or desktop computer. Reliable high-speed internet. A headset or microphone for clear communication. A distraction-free workspace at home. Competitive Hourly Salary & Benefits We strongly believe in paying our employees well for their time and dedication. As a Part-Time Customer Service Specialist, you'll enjoy: Competitive hourly salary: $24 – $32 per hour (depending on performance & experience). Paid training provided – earn while you learn. Weekly or bi-weekly pay via direct deposit. Flexible schedules that work around your lifestyle. Performance bonuses and incentive pay. Career advancement opportunities into full-time positions. Work-life balance with a 100% remote setup. Why This Job is Perfect for You This is not just another part-time gig – it's a career stepping stone. You'll build valuable communication, problem-solving, and customer engagement skills while earning a competitive hourly salary from the comfort of your home. Here's why you'll love it: No degree or experience required – start immediately. Work from anywhere with flexible hours. Competitive pay with growth opportunities. Paid training & full support from our team. A stable role with consistent part-time hours. How to Apply (Immediate Openings) Getting started is easy! To apply, simply: Submit your updated resume. Complete a short online application form. Attend a virtual interview (no in-person required). Begin paid training and start working within days! Don't miss this opportunity to join Hirevector as a Part-Time Customer Service Specialist and earn a competitive hourly salary ($24–$32 per hour) while working from home. If you are reliable, motivated, and ready to provide outstanding customer support, we want you on our team. Apply today and start your remote customer service career with one of the best-paying part-time opportunities available! Apply Job!

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