Senior Cloud Infrastructure Engineer

Juvare is a SaaS software company focused on developing innovative enterprise resilience solutions for government agencies, corporations, healthcare providers, and higher education. Juvare solutions have supported over 500,000 emergency response incidents in all 50 states and 20 countries worldwide. Juvare helps our clients prepare, connect, and respond to protect people, property, and brands. Role Overview We are hiring a Senior Cloud Infrastructure Engineer to help operate and continuously improve the cloud platforms that power Juvare’s mission-critical enterprise resilience solutions. In this role, you’ll own day-to-day cloud operations and service reliability for regional clients and global environments, partnering across Engineering, Security, and customer teams to coordinate deployments, incidents, and escalations across multiple time zones. Location Melbourne, AU Wellington, NZ Must Have Strong experience with AWS and Azure, with a cloud-agnostic mindset Strong database operations experience (backup/restore, replication, performance tuning, access management) Strong experience with Terraform CI/CD pipeline experience (GitLab, GitHub) Strong experience with containers and orchestration (Docker, Kubernetes, ECS/Fargate, AKS, EKS) Experience with monitoring and observability tools (Datadog, CloudWatch) Exposure to security tooling (WAF, SIEM, vulnerability management) Experience in production operations (incident response, on-call, RCA) Strong understanding of networking, security, and system design Ability to support multiple SaaS products and environments

Nice to Have

Multi-cloud or hybrid architecture experience Cost optimization and performance tuning Experience supporting global deployments across time zones Jira / Confluence experience Senior level experience with Okta, including workflows, application integrations, SSO/MFA, lifecycle management, and identity automation Strong customer-facing communication skills Ability to support regional clients and escalation handling Comfortable working across distributed teams (US, Europe) Key Traits Proactive communicator Strong coordination and ownership mindset Ability to operate independently in a remote-first setup This position is subject to compliance with the Export Administration Regulations ("EAR") and may require a U.S. person status verification. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. EEO Statement Juvare is deeply committed to building a diverse and inclusive team. We believe in equal opportunity for all applicants and encourage individuals from underrepresented groups in technology to apply. As an equal opportunity employer, we celebrate diversity and are committed to building and maintaining a diverse and inclusive workforce. All qualified applicants and employees will receive consideration for employment regardless of—and will be free from discrimination on account of—their race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, physical condition, developmental disability, genetic information, or any other category protected under applicable law. Any individuals with a disability requiring a reasonable accommodation to assist with their job search or application for employment should send an e-mail to [email protected]. The e-mail should include a description of the requested accommodation and the position you’re applying for or interested in. Affirmative Action: Juvare’s Affirmative Action Plan advances our principles of equal opportunity and supports that goal by enlarging our talent pool.