Senior Customer Success & Operations Associate (Part-Time), Marketing and Events Specialist

Location Remote (must reside in CA, NY, GA or NC). About Slate Slate helps organizations invest in their people through leadership coaching and career transition support. Across both areas, we help people navigate meaningful career moments with greater confidence, clarity, and momentum. Our work is human-centered and impact-driven. We partner closely with clients to create growth for individuals and measurable outcomes for organizations.

About the Role

We’re looking for an organized, resourceful and growth-minded teammate to support customer success, operations, and engagement across Slate’s leadership coaching and career transition programs. This part-time role is a fit for someone who enjoys meaningful work, communicates with care, and takes pride in creating a seamless experience for participants, clients, and coaches. You will serve as a key operational partner, helping programs run smoothly while finding ways to improve how we work. We’re looking for someone who is eager to learn, willing to jump into a variety of work, comfortable using technology thoughtfully, and energized by solving problems in a growing business where no two days look exactly the same. What You'll OwnA Supported Experience You'll help ensure every participant, client, and coach has a positive and well-supported experience throughout their journey with Slate.

• Support participant onboarding and program administration
• Coordinate coach and adviser matching, scheduling, and service requests
• Conduct participant check-ins and follow-up communications
• Support surveys, feedback collection, and engagement tracking
• Execute outreach and follow-up campaigns

Programs That Run Reliably You'll help manage the operational details that keep our programs organized, accurate, and running smoothly.

• Maintain participant records, program data, and key workflows
• Prepare recurring reports and support client review meetings
• Assist with onboarding new clients, projects, and cohorts
• Ensure information is accurate, organized, and accessible across teams

Better Ways of Working You'll help make Slate's operations more effective, scalable, and efficient.

• Improve workflows and operational processes
• Identify opportunities for automation and efficiency
• Leverage AI tools to streamline recurring work
• Help turn recurring challenges into practical solutions

Marketing, Events & Communications You'll support initiatives that help Slate build relationships with clients, prospects, and participants.

• Coordinate webinars, roundtables, and virtual events
• Support email campaigns and outreach initiatives
• Assist with presentation materials and related communications
• Support newsletters, LinkedIn content, and contact management efforts

Who You Are You are someone who:

• Communicates internally and externally with clarity, care, and professionalism
• Is highly organized, detail-oriented, and reliable in follow-through
• Takes ownership and solves ambiguous problems with resourcefulness
• Is motivated to learn and willing to jump into different types of work
• Brings curiosity and a collaborative approach
• Embraces using AI and technology to work more effectively

Schedule & Flexibility This is a part-time role of approximately 15–20 hours per week, with a minimum of 15 hours per week guaranteed. Consistent daily availability is required Monday through Friday, with flexibility to schedule hours between 11am-5pm ET / 8am-2pm PT.

Benefits

We offer paid time off and 401(k) matching benefits.