Senior Manager - Customer Identity and Access Management (CIAM) Operations at careerzynith
Join careerzynith, a global leader in the travel industry, as a Senior Manager of Customer Identity and Access Management (CIAM) Operations and be at the forefront of innovation, leading the operational aspects of our CIAM program platforms to ensure seamless, secure, and effective management of customer identity services. As a remote-based position, you will have the opportunity to work from anywhere and be part of a global company that operates in hundreds of locations around the world, with millions of customers and tens of thousands of employees. careerzynith is a company that values innovation, customer satisfaction, and employee well-being, and we are looking for a talented and experienced professional to join our team.
About careerzynith
careerzynith is a global leader in the travel industry, with a rich history of innovation and customer satisfaction. We operate in hundreds of locations around the world, serving millions of customers and employing tens of thousands of employees. Our company culture is built on a foundation of teamwork, collaboration, and a commitment to excellence. We are proud to offer a comprehensive benefits package, competitive salary range, and opportunities for professional development and growth.
About the Role
The Senior Manager – Customer Identity and Access Management Operations is responsible for the operational aspects of our CIAM program platforms, ensuring seamless, secure, and effective management of customer identity services. This role is essential for maintaining the integrity and availability of careerzynith's CIAM processes and technology, particularly focusing on incident, change, and problem management in accordance with ITIL frameworks.
Key Responsibilities
As a Senior Manager – Customer Identity and Access Management Operations, you will be responsible for:
- Contributing to the Identity and Access Management (IAM) vision and roadmap
- Operational Leadership for CIAM, including developing and implementing strategies to improve operational aspects of the program
- Leading and mentoring a team of operations specialists and engineers, including managing vendor relationships with Managed Service Providers (MSP)
- Partner engagement and effective communication with other CIAM leaders, IT teams, and business units to ensure operational integration meets program objectives
- Establishing and supervising key performance indicators (KPIs) for operational efficiency, incident management effectiveness, and alignment to careerzynith's customer identity standard
Qualifications
To be successful in this role, you will need to possess the following qualifications:
Minimum Qualifications
* Bachelor's degree in Science, Technology, Engineering, or Mathematics (STEM)
- 9+ years of experience in STEM field, including at least 5 years in Identity and Access Management technologies, processes, and capabilities, and at least 5 years of operational leadership experience leading delivery and incident management teams/people
- ITIL Process experience, particularly with incident, problem, and change management
- Deep understanding of IAM technologies, controls, and best practices, including adaptive authentication, PKI, and passwordless technologies
- Solid understanding of IAM principles in a cloud-first environment
Preferred Qualifications
* Cybersecurity, Risk Management, Computer Science, or Information Management degree
- ITIL Certification, particularly ITIL Expert or Master
What We Offer
careerzynith offers a comprehensive benefits package, competitive salary range, and opportunities for professional development and growth. As a remote-based position, you will have the flexibility to work from anywhere and be part of a global company that operates in hundreds of locations around the world. Our company culture is built on a foundation of teamwork, collaboration, and a commitment to excellence.
How to Apply
If you are a motivated and experienced professional looking to join a dynamic team, please apply today. We are an equal opportunity employer and welcome applications from diverse candidates. Apply for this job