Senior Salesforce Administrator

Description Lead the Way to Intelligent Banking with Us! You might not think about what happens behind the scenes when you check your bank balance or deposit a check from your phone, but we do. Every day. Kinective empowers banks and credit unions to move beyond keeping up with technology to shaping the future of banking. Our platform seamlessly connects the right tools, delivers real-time data, and drives smarter operations for more than 4,000 financial institutions nationwide. We are a fast-growing team built on individual ownership, company-wide collaboration, and setting industry-leading standards. Here, new ideas are encouraged, candid feedback is welcomed, and your growth truly matters as much as the company’s. At Kinective, we are leading the way to intelligent banking together and enjoying the journey along the way. Why This Role Matters The Senior Salesforce Admin will join an agile business systems team, reporting to our Director of Business Systems. This role will be instrumental in developing and executing the technical strategy across business systems, including Salesforce as well as other third-party tools. This is an exciting opportunity to support a complex and dynamic implementation within a fun, fast-paced, and growing organization. What you’ll own: Partner with cross-functional stakeholders and Salesforce architect to document business requirements and translate them into scalable technical solutions within Salesforce and other third-party business systems, including Kinective’s PSA tool and marketing automation tool Customize Salesforce and other applications by configuring workflows, process automation, user interfaces and data models Ensure data quality, perform deduplication, and oversee data migrations Maintain comprehensive system documentation, including business process workflows, data flow diagrams, solution architecture and release notes Manage user accounts, roles, permissions and licenses Develop and maintain reports and dashboards to support decision-making Provide ongoing support and troubleshooting for business systems Adhere to university policies, industry best practices, and compliance standards for Salesforce and other systems administration What you’re great at: Gathering requirements needed for business and functional projects, with the ability to bridge the gap between technical and non-technical personas Recommending efficient and holistic solutions, and driving implementation of improvements with strong communication across cross-functional stakeholders Effectively solving problems and troubleshooting issues with robust solutions Managing multiple priorities in a fast-paced environment while ensuring key deliverables are met Proactively identifying and addressing potential bottlenecks or conflicts in timeline Presenting information and responding to questions from managers, end-users and staff Strong sense of ownership and ability to self-direct workload based on urgency and impact

Requirements

Necessary Qualifications & Competencies: 5+ years of Salesforce Administrator experience Extensive knowledge of Salesforce platform capabilities, including Sales Cloud, Service Cloud, and Community Cloud, CPQ, and expertise in key Salesforce architectural concepts Experience with marketing automation and PSA tools. Specific experience with HubSpot and Certinia a plus Proficiency in flows, validation rules, reports, dashboards, and user management Experience with Agile project management framework Preference for experience in the banking and financial institution industry in a B2B SaaS environment Office Expectation This role is remote. If you live in the Phoenix or Denver metropolitan areas, some minimal in-office work may be required. Pay, Benefits & Total Rewards $110,000 – $130,000 The salary range listed reflects the minimum and maximum for this role. Individual compensation is based on experience, qualifications, job-related skills, location, and internal equity, and most offers are not made at the top of the range. Base pay is one part of Kinective’s Total Rewards package. Depending on the role, employees may also be eligible for bonuses, commissions, or equity. All employees have access to a competitive benefits package designed to support health, well-being, and financial security, including: Comprehensive health coverage (medical, dental, vision, prescriptions, life & disability) Flexible PTO, 11 company holidays, and generous parental and caregiver leave An immediately vested 401(k) with company contributions Wellness resources and professional development opportunities If you’ve made it this far, we’d love to hear from you. Click Apply to start the conversation, even if you’re not sure you check every box. Learn more about Kinective at www.kinective.io. Please note that this role does not currently offer sponsorship opportunities.