Senior Systems Engineer

Bermuda Commercial Bank (BCB) is a full-service commercial bank headquartered in Hamilton, Bermuda. We provide a comprehensive range of banking services to our clients across retail, corporate and private banking. BCB is committed to operating a modern, secure and resilient technology platform to underpin its business and regulatory obligations. Role Overview As Senior Systems Engineer, you will be a core member of BCB's growing internal IT team, taking ownership of the server, storage, virtualisation and database infrastructure that underpins our banking operations. This is a pivotal role in BCB's transition to an in-house IT function, and you will play a central part in the structured handover of knowledge and responsibilities from our outgoing managed service provider. You will work closely with the Infrastructure & Application Support Lead and collaborate with a small, high-calibre team across the UK and Bermuda.

Key Responsibilities

Administer and maintain Windows Server infrastructure (Active Directory, DNS, DHCP, Group Policy, Certificate Services) Manage and optimise VMware vSphere virtualisation environments Administer SQL Server databases, including performance tuning, patching and supporting the ongoing SQL standardisation programme Own the Veeam Backup & Replication platform, ensuring RPO/RTO targets are met and recovery procedures are tested regularly Administer the Privileged Access Management (PAM) platform, managing vaults, policies and access workflows Lead and participate in infrastructure patching cycles across server and storage estate Respond to and resolve infrastructure incidents (L2/L3), providing root cause analysis and follow-up remediation Contribute to and maintain technical documentation, runbooks and standard operating procedures Assist with maintaining Windows 365 / Azure CloudPC environments including image management, provisioning policies and user assignments Assist with maintaining the Microsoft 365 tenant: Exchange Online, SharePoint Online, Microsoft Teams, Entra ID and associated services Assist with maintaining Microsoft 365 licensing across 15+ SKUs, ensuring cost efficiency and compliance Assist with maintaining Microsoft Intune / Endpoint Manager: device compliance policies, configuration profiles and application deployment Support the Exchange/AD environment and associated projects Collaborate with the Azure/M365 Specialist to ensure cohesive infrastructure and identity management Assist in establishing and maintaining vendor relationships for server and storage platforms Participate in an on-call rota for out-of-hours escalations when required Essential Skills & Experience 5+ years of experience in a senior infrastructure or systems engineering role Strong Windows Server administration skills (2016/2019/2022): AD, DNS, DHCP, GPO, PKI Hands-on VMware vSphere experience (ESXi, vCenter, vSAN) SQL Server DBA skills: installation, patching, performance monitoring, backup and recovery Veeam Backup & Replication administration and job management Demonstrated ability to own and deliver infrastructure projects independently Strong documentation and communication skills Experience working in a regulated or financial services environment Desirable (Nice to Have) Microsoft Azure administration: ARM, IAM/RBAC, subscriptions, resource governance Hands-on experience with Microsoft 365 tenant administration across Exchange Online, SharePoint, Teams and Entra ID Microsoft Intune / Endpoint Manager: device enrolment, compliance policies and app deployment Postgress SQL Server administration, or similar SQL product. ITIL v3 or v4 Foundation (or demonstrable ITIL-aligned working practice) Rapid7 InsightVM or similar vulnerability management tooling Atlassian Products – Jira, Confluence, Jira Service Management Enterprise firewall administration, Check Point or other NGFW Experience with a Privileged Access Management solution (Delinea/Thycotic or equivalent) VoIP platform experience Cisco networking experience Experience supporting core banking applications or financial middleware PRTG Infrastructure monitoring Microsoft certifications (MCSE, Azure Administrator AZ-104) Key Technologies in Use The BCB technology estate includes: VMware vSphere, Microsoft Windows Server (2016-2022), SQL Server (2016+), Veeam Backup & Replication, Delinea PAM, Active Directory / Entra ID, JIRA & Confluence, WSUS, Checkpoint firewalls, Rapid7 InsightVM, IPCortex, PRTG, Edgenexus load balancers, and T24 core banking platform.