SNOC Engineer I (Mexico)
Join Us as a SNOC Engineer I Are you motivated to begin or advance your career in technical operations, monitoring, and incident response? Do you enjoy problem‑solving, learning new technologies, and supporting reliable, secure operations? We are looking for a SNOC Engineer I who is eager to grow, collaborate, and strengthen operational excellence across security, network, systems, and cloud environments. Why You’ll Love Working Here Purposeful Work – Your contributions directly support the stability, availability, and security of systems used across the organization. Growth & Development – From foundational certifications to hands‑on training, this role is built to support your technical progression. Innovative Culture – Join a team committed to learning, collaboration, and continuous improvement. Supportive Team Environment – Work alongside experienced engineers who share knowledge, celebrate wins, and help you grow your career. Awesome Benefits Savings / Monthly 13% cap Pantry Vouchers 9% deposited every month Christmas Bonus: 25 days of your daily income Vacations - 12 days after the first year Anniversary Bonus - 10 days of base salary Vacation Premium – 40% first year Major Medical Insurance covers you and your immediate family Life Insurance Quarterly Bonus Marriage or Bereavement Time off Maternity/Paternity Time off Ergonomic Chair 250 pesos monthly stipend for internet and electricity Full benefits overview at dyopath.com/careers Role Overview Location: Remote (Mexico) Schedule: 1st Shift; Saturday to Wednesday Pay Rate: MXN 34,000 (monthly) As a SNOC Engineer I, you will monitor network, system, and security alerts; perform first‑level troubleshooting; and escalate issues as needed to maintain operational stability and service quality. This role provides the foundation for progressing to SNOC Engineer II responsibilities. Your Mission as a SNOC Engineer I Monitor and triage alerts across security, network, systems, and cloud environments. Perform initial troubleshooting and document findings clearly. Escalate incidents to SNOC Engineer II or senior teams when resolution exceeds Tier I scope. Follow established Standard Operating Procedures (SOPs) for routine tasks. Maintain accurate and thorough ticket documentation. Assist with updating SOPs and knowledge base articles. Support operational reliability through consistency, communication, and teamwork. Security Operations Responsibilities Performs initial review of security alerts and escalates indicators of compromise. Assists with monitoring SIEM and EDR alerts. Follows predefined workflows for triage and documentation. Supports proactive security initiatives through data collection and basic analysis. Works with Engineer II team members to learn investigative techniques. Collaborates with internal teams as directed for remediation actions. What You Bring to the Team Education & Certifications Associate’s degree in IT, Cybersecurity, or related field (or equivalent experience). Preferred certifications (or willingness to obtain): CompTIA Network+ or Security+ CCNA (preferred) ITIL Foundations Experience & Skills 1+ years in SOC, NOC, help desk, or IT operations (academic, internship, or lab experience welcome). Foundational understanding of networking, security concepts, and system administration. Strong communication and documentation skills. Ability to follow structured processes and escalate appropriately. Eagerness to learn in a fast‑paced, collaborative environment. Why This Role Rocks As a SNOC Engineer I, you won’t just monitor alerts—you’ll build the foundation for a long, successful career in IT operations and security. You’ll work alongside passionate experts, gain hands‑on experience, and develop the skills needed to advance into SNOC Engineer II and beyond. Ready to start your journey in IT operations and security? Apply now and become our next SNOC Engineer I at DYOPATH! This role is open to applicants in Mexico only. Equal Opportunity Employer DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at www.dyopath.com. The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.