Special Testing Services Coordinator
About the position This role is responsible for obtaining and managing all required documentation as mandated by state or other regulatory entities for designated testing. The coordinator must determine preauthorization, informed consent requirements, and other documentation needs from various insurance plans, payers, and governing sources. This position involves handling all payer, physician, and patient contact via telephone and written communication, troubleshooting complex medical/technical compliance issues, and addressing routine requests. The role also includes coordinating and reviewing laboratory testing and billing processes, and collaborating with third-party partners as necessary.
Responsibilities
- Obtains and manages any required documentation as required by state or other regulatory entities for designated testing.
- Determines preauthorization, informed consent requirements and other documentation needs from a variety of insurance plans, payers and other governing sources.
- Handles all payer, physician and patient contact received by telephone and in writing.
- Troubleshoots both complex medical/technical compliance and routine requests.
- Deals with the coordination and review of laboratory testing and billing processes.
- Collaborates with other third-party partners as needed.
Requirements
- Experience with insurance plans, payers, and governing sources.
- Ability to handle telephone and written communication.
- Troubleshooting skills for medical/technical compliance and routine requests.
- Experience with laboratory testing and billing processes.
- Collaboration skills with third-party partners.
Nice-to-haves
- Veteran status encouraged to apply.
Benefits
- Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
- Best-in-class well-being programs
- Annual, no-cost health assessment program Blueprint for Wellness®
- healthyMINDS mental health program
- Vacation and Health/Flex Time
- 6 Holidays plus 1 "MyDay" off
- FinFit financial coaching and services
- 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
- Employee stock purchase plan
- Life and disability insurance, plus buy-up option
- Flexible Spending Accounts
- Annual incentive plans
- Matching gifts program
- Education assistance through MyQuest for Education
- Career advancement opportunities