Support Agent – Temporary Position
About Tiptapp Tiptapp is the future of moving things around. Our app matches you in real-time to other users that have extra space in their vehicle and time to give your stuff a ride from a to b. You get instant help with deliveries, shopping, moves and recycling of items of any size. Tiptapp lets anyone move, deliver or recycle items quickly while cutting CO₂ if you live in Stockholm, London, Berlin or Lisbon. Founded in Stockholm in 2016, Tiptapp is backed by investors that have previously built and backed leading European tech companies like Spotify, Avito, Klarna, and Revolut. We operate across Sweden, London, Berlin and Lisbon with +300,000 users and have been growing quickly since the start. What you will be working with As a Support Agent in the Community team at Tiptapp, you will possess a thorough knowledge of every aspect of the app and a deep understanding of its functionality to best serve our users. Your primary role will involve responding to incoming messages from our users through our email support and chat platforms, where you will also need to liaise with both advertisers and helpers. It's crucial that you guide our users in the right direction and ensure their questions are answered in a friendly, professional, and informative manner. Effective copywriting skills in both Swedish and English are essential for this part of the role, as you will be crafting clear and concise content that helps our users get the most out of Tiptapp. Please note that this is a temporary 8-month position covering a parental leave, offering a unique opportunity to become part of Tiptapp’s journey during an exciting phase of international growth. What we offer 🎯 Work with a team that is obsessed with innovation and iteration, pushing the frontier of the sharing economy 🌱 Be part of a company that has substantial impact on the environment and society 👩💻 Flexible work hours with full possibility to work remotely We are a remote-first company and offer all employees the possibility to use a co-working space at their convenience. Who we are looking for A person who loves a good team and wholeheartedly wants to do your best for the community and the team. We have an incredibly strong team coherence, and we are looking for a perfect addition! You're down to earth and a team player who always wants to do your best and you're not afraid to share ideas or thoughts with the team. Fluent in Swedish and English (other languages are a bonus!) Meticulous with the ability to notice small but crucial details and patterns Able to adapt and support users in different situations Comfortable handling heated situations and able to work under pressure See yourself working with community support and service Our team is small and transparent. Experience in customer support is a strong advantage, but not a requirement — we highly value personality, curiosity, and a get-things-done attitude. You will mostly work in Swedish while our company language is English. Your CV and personal letter can be sent in Swedish or English. We look forward to hearing from you!