System Administrator, IT Service Management -Remote – $90/hr. – temp 6 months
My client, a financial/mortgage company seeks a System Administrator to support the organization’s IT service management platform, ensuring data security and system availability, and providing expert guidance to improve processes, integrations, and team efficiency. Type: Temp 6-month (possible perm position after) Start Date: ASAP Location: Remote (any time zone) Pay Rate: $90/hr. + benefits. Schedule: Monday - Friday, morning flexible schedule FUNCTIONS
- Serve as platform expert
— Lead advanced features for the service desk, asset management, and change control platform.
- Administer daily operations
— Manage cloud-based infrastructure and connected systems.
- Maintain platform updates
— Oversee enhancements, releases, and system upgrades with proper changelogs.
- Resolve performance issues
— Troubleshoot and fix software problems.
- Collaborate across teams
— Partner with Governance, EPMO, Sales, Ops, and Technology to support organizational needs.
- Develop reporting
— Create metrics and dashboards for senior leadership.
- Automate workflows
— Build cross‑system automations using Python, Azure, and Power Platform.
- Manage CI/CD automation
— Use GitLab pipelines for automation code.
- Act as technical liaison
— Serve as primary contact for third‑party providers and consultants.
- Improve processes
— Identify operational gaps and drive process improvements.
Qualifications
- 3 yrs Experience in cloud-based IT
- Working knowledge of SolarWinds Service Desk, Freshservice, Zendesk, or similar cloud‑based IT service management
- Integrations using systems such as Azure, Okta; HTTP requests.
- Knowledge of Asana, Trello, JIRA or other similar
project management software for tracking development.
- Executes projects with little direction.
- Proficient ability in communicating issues, impacts, and corrective actions in written and verbal form following change management procedures.