Team Supervisor , Global Client Delivery - Central Labs

Labcorp is seeking a remote Supervisor, Global Client Delivery, to join our Central Labs Services team. Job Responsibilities

• Supervise the day-to-day operations of the assigned Study Design Leads:
• Ensure appropriate resource allocation to successfully implement and execute project plans.
• Manage workload balance within assigned teams and participate in resource management across global teams.
• Ensure consistent implementation, use, and review of SOPs.
• Coordinate and monitor progress to ensure the achievement of team goals.
• Implement, monitor, and report performance metrics and take corrective action when appropriate.
• Effective and timely adherence to management communications, meetings and procedures.
• Participate in departmental strategy execution.
• Grow and develop your team including:
• Ensure the development of a competent workforce to meet growth plans within budget.
• Establish and monitor performance objectives for assigned direct reports and take corrective action where appropriate.
• Complete thorough, timely, and well-documented performance evaluations.
• Responsible for the activities and outcomes of direct reports, taking corrective actions where appropriate.
• Instill and manage a culture of continuous improvement, quality, and productivity:
• Responsible for monitoring and tracking resolution of all customer complaints, issues, and concerns related to the team's responsibilities. Manage and ensure the resolution of such instances in collaboration with leadership.
• Ensure issues are documented and leveraged to prevent repeated occurrence.
• Leverage expertise by ensuring the breadth of experiences and liaison network are leveraged.
• Ensure all services failures are identified, tracked, and resolved in a timely manner. Take preventative action to ensure that the same service failure does not occur again.
• Ensure the team and department deliver on customer commitments in accordance with World Class Project Management and Service Excellence:
• Ensure best practices are applied within the team regarding budget and risk management.
• Ensure systems are updated to accurately reflect workload, timelines, etc.
• Lead client relationship activities; adapt depending on specific client needs.
• Ensure management of team and/or customer milestones and proactive communication with customers.
• Proactively consult with customers regarding the impact of their decisions. Seek to understand their true needs and how LabCorp can best deliver to their needs.
• Understand how each customer defines success and tailor processes and interpersonal approach to best meet customer needs, while balancing the advantages of global consistency.
• Effectively collaborate with others and work across boundaries as necessary:
• Assist leadership in managing and supervising the day-to-day operations of the team.
• Work with the appropriate Business Development Directors to understand the culture and evolving needs of customers.
• Work across CLS functions and Business Units to remove barriers and optimize client delivery consistently.
• Other duties as assigned.

Minimum Qualifications

High school diploma or equivalent 3 or more years of experience in clinical research in a client facing role 1 or more years of experience in Central Laboratory Services

Preferred Qualifications

Bachelor's degree in life science, medical, scientific, technical, or laboratory related discipline 1 or more years of people leadership experience Additional Job Standards Demonstrates advanced customer service expertise and a strong commitment to client satisfaction Delivers excellent written, verbal, and interpersonal communication Brings strong planning, organizational, and analytical problem-solving capabilities Proven ability to drive continuous improvement and enhance operational efficiency Shows a high degree of initiative and thrives in collaborative team environments Experienced in team building, influencing stakeholders, and resolving conflicts effectively Maintains a consistent record of successfully completing projects and meeting objectives Applies strong change-management skills to guide teams through evolving priorities In this position, you will be responsible for the coordination and management of Study Design Leads with a single or multi- functional area to ensure the successful implementation of the strategy, structures, processes, and metrics of the team all while ensuring customer satisfaction. The Supervisor is also accountable for enabling operational delivery, quality and efficiency, and continuously developing innovative solutions for team and customer success. Application Window: Closes at the end of the day on June 19, 2026. Work Location: US Remote Pay Range: 80-120K per annum All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan. For more detailed information, please click here.