Technical Services Project Manager
Location: Remote (U.S. only) Travel: Up to 20% as needed Clearance: Must pass FBI CJIS fingerprinting and multi-state background checks On-Call: Participation in a 24×7 technical on-call rotation (shared) About GovWorx GovWorx is helping public safety rise to today’s greatest challenge: the loss of experience. Our AI-powered platform, CommsCoach, supports 9-1-1 and emergency communications centers nationwide by automating quality assurance, training, and real-time call evaluation—helping agencies scale expertise, reduce risk, and strengthen their teams. Position Overview GovWorx is seeking a Tech Services Project Manager to lead the technical services components of CommsCoach customer deployments. This role sits at the intersection of technical execution, project coordination, and customer-facing problem solving. You will own and manage all technical services workstreams within customer implementations, coordinating closely with Onboarding Project Managers, internal engineering, customer IT teams, and third-party vendors. While this is primarily a project management role, you will also serve as a technical escalation and overflow resource, supporting complex integrations and participating in a shared 24×7 on-call support rotation. The ideal candidate understands public safety technology environments, can confidently manage technically complex projects, and is comfortable stepping in hands-on when needed.
Key Responsibilities
Technical Services Project Management Own and manage the technical services scope of CommsCoach implementations, from pre-deployment planning through go-live. Coordinate closely with Onboarding Project Managers to align technical timelines, dependencies, and customer readiness. Develop and manage technical project plans, including milestones, risks, and escalation paths. Serve as the primary technical point of contact for customer IT teams, PSAP/ECC technical staff, and external vendors. Ensure all technical work is completed in accordance with GovWorx security, compliance, and operational standards. Technical Coordination & Execution Oversee and coordinate integrations between customer telephony/audio systems, CAD systems, and GovWorx applications. Manage audio ingestion, network connectivity, and system configuration activities, including SIP, RTP, and related protocols. Coordinate hardware deployment and configuration for audio or data ingestion where required. Lead technical troubleshooting efforts during implementation and post-go-live stabilization. Escalation, Overflow & Support Act as a technical escalation resource for complex or high-impact issues. Provide hands-on technical support on select projects as overflow when engineering or implementation capacity is constrained. Participate in a shared 24×7 on-call rotation, responding to critical customer technical issues after hours, weekends, and holidays. Collaborate with Customer Support and Engineering to ensure timely resolution and root-cause analysis. Field & Customer Engagement Travel to customer sites as needed (maybe 20%) for installations, testing, troubleshooting, and stakeholder coordination. Build strong working relationships with PSAP/ECC leadership, IT staff, and vendors. Clearly communicate technical status, risks, and next steps to both technical and non-technical stakeholders.
Required Qualifications
U.S. citizen or authorized to work in the United States. Ability to pass FBI CJIS fingerprinting and national and state-level background checks. 3+ years of experience in technical project management, technical services, systems engineering, or similar roles. Experience working in or supporting public safety, 9-1-1, or mission-critical environments. Strong understanding of telephony, VoIP, SIP/RTP, audio streaming, and networked systems. Comfortable working across Windows and/or Linux environments and basic networking concepts. Proven ability to manage multiple technical projects simultaneously. Strong communication skills with the ability to translate technical concepts for non-technical audiences. Willingness to travel and participate in a 24×7 on-call rotation. Why Join GovWorx At GovWorx, we believe in putting all responders first. You’ll be part of a team that’s redefining how technology supports public safety, combining AI innovation with human expertise to strengthen the people behind every emergency response.