Technical Support Engineer - Level III

We are seeking an experienced Level 3 Network Engineer to join our team. The ideal candidate will possess advanced technical knowledge and hands-on experience supporting enterprise IT environments, with a strong focus on networking, routing, virtualization, and cloud technologies.

Responsibilities

• Provide Tier 3 technical support for complex IT infrastructure and networking issues
• Configure, maintain, and troubleshoot:
• Firewalls
• Managed switches
• Routers
• Wireless networking equipment
• Support and administer VMware virtual environments and Microsoft Azure cloud infrastructure
• Monitor network performance, security, and system availability
• Assist with server administration, backups, disaster recovery, and system upgrades
• Support and troubleshoot IP and cloud-based phone systems
• Work with vendors and internal teams to resolve escalated technical issues
• Maintain documentation for network configurations, procedures, and systems
• Participate in project planning, deployments, migrations, and infrastructure improvements

Required Knowledge, Skills, And Abilities

• 5+ years of IT support or systems/network administration experience
• Strong real-world experience with:
• Networking and routing
• Firewalls and network security
• Managed switches
• VMware virtualization
• Microsoft Azure
• Experience supporting IP/Cloud phone systems
• Strong troubleshooting and problem-solving skills
• Knowledge of Windows Server environments, Active Directory, DNS, DHCP, and VPN technologies
• Excellent communication and customer service skills
• Ability to work independently and manage multiple priorities
• Industry certifications such as:
• CompTIA Network+
• Cisco CCNA
• VMware VCP
• Microsoft Azure certifications
• Experience in K-12, higher education, or government environments is a plus

Benefits - You'll love working at NRI not just for the usual benefits, but for our environment and culture!

• You'll work with a great group of people in a highly collaborative team and results oriented atmosphere
• You'll have the opportunity to work in a dynamic and extremely positive environment where there is always the opportunity to challenge your skills and really move the needle
• You’ll work with large, sophisticated, and progressive clients throughout North America
• We provide a comprehensive benefits program including: $0 Healthcare option, company contribution to Health Savings Account with enrollment in a qualifying plan, 401(k) plus company match, Professional Development funds, Flexible Time Off (FTO) plus 11 company holidays, 4 weeks Parental/Caregiver Leave, company paid family building/fertility benefits through Progyny, Dental and Vision Insurance, and company paid Life/AD&D, short term and long term disability insurance

Notices The above description is intended to describe the general nature and level of work performed by individuals assigned to this position. This is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, or experience required of individuals in this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. NRI North America is proud to be an Equal Opportunity/Affirmative Action employer. NRI North America will accept applications on an ongoing basis. NRI North America will consider qualified candidates with criminal histories in a manner consistent with The Los Angeles Fair Chance Initiative for Hiring Ordinance. If you require reasonable accommodation in completing an application, interviewing, or otherwise participating in the hiring process, please direct your inquiries to [email protected]. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.