Telehealth Triage RN | Nurse Advice Line
About the Role
This role is built for working nurses who want to put their clinical skills to use on their days off — without picking up a second job that demands a second schedule. As a Telehealth Triage RN on our nurse advice line, you'll assess patient symptoms, provide evidence-based guidance, and support safe clinical decision-making — all from home, on your own time. There are no mandatory hours, no shift minimums, and no schedule commitments: you pick up available shift blocks when it works for you.
Responsibilities
- Conduct structured telephone and video triage assessments for patients presenting with a wide range of symptoms and concerns
- Apply evidence-based clinical protocols and decision-support tools to guide appropriate care pathways
- Advise patients on self-care, home management, or the appropriate level of care to seek (urgent care, ED, 911, etc.)
- Provide clear, accurate patient education tailored to each caller's situation and health literacy level
- Document all interactions thoroughly and accurately within the company's platform
- Escalate calls appropriately and efficiently when a patient requires emergency intervention
- Follow established escalation pathways and communicate with on-call clinical supervisors as needed
- Maintain patient confidentiality and adhere to HIPAA standards on every call
- Participate in required onboarding training and periodic protocol updates
Requirements
- Active Florida RN license in good standing — OR a multistate license (MSL) issued through an eNLC compact state (no additional Florida registration required for RNs under the enhanced Nurse Licensure Compact)
- Minimum 2+ years of acute care, emergency, or similar clinical experience — you should be comfortable making independent clinical assessments with confidence
- Tech-comfortable — able to learn and navigate a proprietary telehealth platform; onboarding and training are provided, but a baseline comfort with technology is expected
- Reliable high-speed internet connection and a quiet, private home workspace suitable for patient calls
- Active professional liability / malpractice insurance (required; as a 1099 contractor, you are responsible for maintaining your own coverage)
- Excellent verbal communication skills — calm, clear, and effective with patients under stress
Nice to Have
- Prior telehealth, nurse advice line, or call center triage experience
- AAACN Telehealth Nursing Certification (TNC)
- Emergency Department (ED) or ICU background
- Experience working with structured triage tools (e.g., Schmitt-Thompson protocols)