Temporary Customer Service Professional I - Medicare at careerzynith
Job Title: Experienced Temporary Customer Service Professional I - Medicare at careerzynith: Remote Opportunity for WA, ID, OR, and UT
Job Description:
About careerzynith
At careerzynith, we're dedicated to making healthcare easier and lives better. As a purpose-driven, award-winning organization, we're built on trust and innovation, anchored in our 100+ year history. Our caring and supportive colleagues are some of the best and brightest in the industry, innovating together toward sustainable, person-focused healthcare. Whether we're helping members, lending a hand to a colleague, or volunteering in our communities, our compassion, empathy, and team spirit always shine through.Join Our Team
We're seeking an experienced Temporary Customer Service Professional I - Medicare to join our team at careerzynith. As a key member of our customer service team, you'll play a vital role in providing exceptional service to our members, answering their questions, and resolving their issues. If you have a passion for serving others, learning new things, and thrive in a collaborative, caring environment, this role may be the perfect fit.About the Role
As a Temporary Customer Service Professional I - Medicare, you'll act as the bridge between careerzynith and our members, providing guidance and resources on benefits, claims, and eligibility. You'll answer incoming calls on recorded lines, advocate for our members, track down answers to tricky questions, and ask for support when you're stuck. In exchange for your excellent customer care, we offer competitive pay, career growth opportunities, and flexible remote options to help you balance priorities in and outside of work.Key Responsibilities
- Answer incoming calls on recorded lines, providing guidance and resources on benefits, claims, and eligibility.
- Advocate for our members, track down answers to tricky questions, and ask for support when you're stuck.
- Roll up your sleeves and do the necessary research to find answers when you don't have them.
- Bring a positive and professional approach to providing every caller with accurate, compliant information.
- Tailor your communications to meet each caller's unique needs.
- Stay one step ahead by spotting and addressing potentially difficult issues before they arise.
- Prioritize caller satisfaction while representing careerzynith's mission and values.
- Seek opportunities to collaborate and improve your skills through feedback and learning.
Qualifications
To be successful in this role, you'll need:- A high school diploma or equivalent.
- 6 months of customer service call center experience; or 6 months of customer service experience in insurance, retail, banking, hospital, medical office, or similar industry with extensive customer contact; or equivalent combination of education and experience.
- Proficient PC skills and an ability to navigate multiple applications while on calls.
- Ability to apply mathematical concepts and calculations.
Skills and Attributes
To thrive in this role, you'll need:- Excellent multitasking skills under pressure.
- Resilience, patience, and a positive attitude in the face of challenges.
- Clear, concise, and empathetic demeanor while responding to inquiries and requests.
- Proactive problem-solving skills and a knack for asking insightful questions to clarify callers' needs.
- Sound decision-making and flexibility in a fast-paced environment.
- Willingness to learn and adapt to changes in products and regulations and integrate feedback to improve skills and capabilities.
- Equally comfortable collaborating with a team and working independently.
- Ability to handle sensitive and confidential information with discretion.
- Preferred: knowledge of medical terminology and coding.
Work Environment
As a remote employee, you'll need:- A private, distraction-free workspace.
- A high-speed internet connection.
- A wired internet connection that is not satellite or cellular and internet service with a minimum upload speed of 5Mb and a minimum download speed of 10 Mb.
Compensation and Benefits
We offer competitive pay, ranging from $19.75 to $23.00 per hour, depending on your experience and location. This is a temporary, non-benefited position, and as such, it does not guarantee future regular employment with careerzynith.Career Growth Opportunities and Learning Benefits
At careerzynith, we're committed to helping you succeed. You'll have opportunities to grow your career, learn new skills, and develop your expertise. We offer flexible remote options to help you balance priorities in and outside of work.Why Join the careerzynith Team?
At careerzynith, you can:- Work alongside diverse teams building cutting-edge solutions to transform healthcare.
- Earn a competitive salary and enjoy generous benefits while doing work that changes lives.
- Grow your career with a company committed to helping you succeed.
- Give back to your community by participating in careerzynith-supported outreach programs.
- Connect with colleagues who share similar interests and backgrounds through our employee resource groups.