UX Designer – Conversational AI / Microsoft Copilot

About Ontrac Solutions At Ontrac Solutions, we partner with elite organizations to build digital products, platforms, and experiences that operate at scale. We are looking for a UX Designer with conversational AI and Microsoft Copilot experience to support a high-profile customer experience initiative. This role is ideal for a designer who can work independently, facilitate stakeholder alignment, and create thoughtful voice and chat-based experiences that balance user needs, business goals, and technical feasibility. Role Overview The UX Designer will be responsible for creating user-centered conversational experiences across voice and text-based virtual assistant channels. This person will partner closely with product teams, developers, and cross-functional stakeholders to design intuitive, effective, and scalable conversational flows. The ideal candidate has experience designing for conversational AI, Microsoft Copilot products, IVR, voice interfaces, and chat-based experiences. They should be comfortable creating wireframes and prototypes in Figma, facilitating workshops, and translating complex requirements into clear user journeys, flows, dialogs, and interaction specifications. This role also requires someone who can operate independently, communicate clearly with both technical and non-technical stakeholders, and help mentor or guide less experienced designers when needed.

Key Responsibilities

• Collaborate with product teams, engineers, and cross-functional stakeholders to understand user needs, business objectives, and technical requirements.
• Design conversational experiences for voice, chat, and virtual assistant products.
• Create journey maps, user flows, wireframes, prototypes, sample dialogs, and detailed interaction specifications.
• Use Figma to develop wireframes, prototypes, and design artifacts for stakeholder alignment and delivery.
• Facilitate design workshops, proposal discussions, and alignment sessions with internal teams and business stakeholders.
• Build thoughtful, user-centered conversational flows that support customer, patient, and professional-facing use cases.
• Evaluate usability, consistency, and performance across customer journeys and conversational experiences.
• Support conversation tuning using qualitative and quantitative data.
• Create recording scripts, maintain prompt catalogs, and ensure adherence to established persona and voice guidelines.
• Participate in testing to ensure applications function as designed.
• Apply human-centered design methods to frame problems, identify patterns, uncover opportunities, and visualize possible solutions.
• Stay current on conversational AI, voice interaction design, Microsoft Copilot, and emerging UX best practices.
• Mentor or support less experienced designers when appropriate.

Required Qualifications

• 3–5 years of relevant UX, interaction design, conversational design, or related experience.
• Experience designing conversational experiences, including voice, chat, virtual assistants, or IVR applications.
• Hands-on experience with Microsoft Copilot or related Microsoft AI/productivity tools.
• Proficiency creating wireframes, flows, and prototypes in Figma.
• Strong understanding of the Software Development Life Cycle, and experience working with product and engineering teams.
• Experience creating user flows, wireframes, prototypes, sample dialogs, and interface specifications.
• Ability to facilitate workshops, proposal discussions, and stakeholder alignment sessions.
• Strong communication, organization, and leadership skills.
• Ability to work independently in a remote environment.

Preferred Qualifications

• Bachelor’s degree in Human-Computer Interaction, Linguistics, Cognitive Science, Graphic Design, Digital Communications, Computer Science, Engineering, or a related field.
• Experience with IVR application design.
• Experience with speech recognition software, voice interfaces, or multimodal speech interfaces.
• Knowledge of speech and language technologies, including:
• Automatic Speech Recognition
• Natural Language Understanding
• Voice User Interfaces
• Chat-based conversational design
• Deep understanding of VUI design patterns and principles.
• Experience designing voice personas based on research, user demographics, and brand guidelines.
• Experience supporting enterprise-scale conversational AI or customer experience platforms.

Tools & Systems

• Microsoft Copilot
• Figma
• SDLC
• IVR platforms
• Voice and chat-based virtual assistant tools
• Conversational AI systems

Ideal Candidate Profile The ideal candidate is a highly organized, independent UX Designer who has experience designing conversational AI experiences and can confidently partner with product, engineering, and business stakeholders. They should be comfortable facilitating discussions, creating clear design artifacts, and helping teams align around user-centered voice and chat experiences. Strong candidates will bring both hands-on Figma skills and a practical understanding of how conversational design fits within enterprise product development.