V101-Billing and Client Support Specialist

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification every year since 2022! Job Description: Job Duck is seeking a highly organized and proactive professional to join as an Executive Assistant with a strong client services focus. In this role, you will serve as a key bridge between the firm and its clients, ensuring smooth communication, accurate billing, and seamless administrative support across daily operations. You will play a vital part in enhancing client experience by maintaining regular contact, managing case-related updates, and supporting onboarding and documentation processes. This position is ideal for someone who thrives in a fast-paced legal environment, enjoys taking initiative, and is comfortable balancing multiple responsibilities with professionalism and attention to detail. Your contributions will directly support the firm’s efficiency, allowing legal professionals to focus on strategic work while you ensure operational excellence.

• Salary Range: 1060 USD to 1150 USD

Responsibilities include, but are not limited to: Upload and manage information within MyCase and other systems File legal documents and manage document workflows Support case management and maintain organized records Answer and return client calls professionally Handle billing processes and accurately capture billing entries Track and capture billable time, including time spent on calls Schedule appointments and maintain calendar entries Request and manage client reviews (Google reviews) Communicate with clients regarding case updates and follow-ups Draft legal documents and motions (if qualified) Collect retainers and assist with obtaining signed agreements Assist with general administrative and operational tasks Requirements:

• Location: Remote
• Timezone: EST (Boston)
• Schedule: 08:00 a.m. to 04:00 p.m. EST
• Legal background preferred but not required
• Experience in client communication and administrative support required
• Strong ability to manage billing processes and track billable time
• Comfortable handling client interactions via phone, email, and CRM systems
• Proficiency in legal or case management software is highly valued

Required Software/Tools: ◦ CRM: MyCase, Lawmatics ◦ VOIP: RingCentral ◦ Tools: Google Calendar, Earth Mail ◦ AI Tools: Claude AI Work Shift: 8:00 AM - 5:00 PM [EST][EDT] (United States of America) Languages: English, Spanish Ready to dive in? Apply now and make sure to follow all the instructions! Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process. Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.