Verification of Employment (VOE) Representative

Xactus is the leading verification innovator for the mortgage industry, providing a supportive remote work environment. The Verification of Employment (VOE) Representative is responsible for accurately verifying employment history for borrowers and delivering excellent customer service by utilizing in-depth knowledge of company products and services.

Responsibilities

• Accurately verify employment history for borrowers by following all policies and procedures
• Analyze data to spot anomalies with the returned verifications
• Respond to incoming calls and e-requests timely and accurately
• Meet productivity and quality goals set by the department
• Follows all workflows and appropriately document orders
• Provides timely and accurate information to incoming customer calls/electronic requests
• Assists other team members as needed
• Participates in skills training, as requested
• Adheres to, and maintains compliance with all Federal, State, and local laws and Universal policies and procedures
• Ensures safety and confidentiality of Employees, property, and data

Skills

• High School diploma or equivalent
• At least 1-3 years' relevant experience in a similar capacity or relative entry level business or customer service experience
• Excellent interpersonal skills to develop and maintain effective working relationships with all levels of management, customers, and co-workers
• Excellent communication skills, verbal and written
• Outstanding customer service and interpersonal skills
• Ability to multi-task and prioritize accordingly
• The ability to maintain confidential information
• Analytical and able to solve problems
• Capable of working in a Team environment
• Ability to remain flexible, adapt to changing environment, shift priorities as needed
• Proven self-starter, with proactive approach and positive outlook
• Proficient in Microsoft Office and PDF editing software
• Experience utilizing a multi-line phone system
• Ability to navigate through proprietary software
• High speed internet is required
• Ability to establish a quiet workspace that is distraction-free, and conducive to continuous work and will provide for confidentiality
• Lifting/carrying up to 10 lbs
• Manual dexterity for computer and phone work
• Speaking, hearing and vision are required to perform essential functions

Benefits

• Health, vision and dental insurances, bonus programs, fitness reimbursement and other healthy life-style programs, 401k plan (plus