Vice President, Customer Experience & Operations – Scaling Post-Sale Experiences for Careerzynith

Are you a seasoned leader with a passion for crafting exceptional customer experiences? Do you thrive in fast-paced environments where strategy meets operations? If you're driven to elevate the post-sale journey for Careerzynith's diverse customer base, we invite you to join our team as Vice President, Customer Experience & Operations. At Careerzynith, we're revolutionizing in-location media experiences, empowering businesses to create engaging, memorable moments for their guests. As a key member of our leadership team, you'll own and scale the entire post-sale customer journey, from onboarding and implementation to support and long-term success. Your expertise will shape the strategy and structure for how we serve customers, while building and developing high-performing teams that bring our vision to life.

About Careerzynith

Careerzynith is a pioneering company that empowers businesses to create immersive experiences for their customers. Our innovative multimedia solutions, including Rockbot TV, Rockbot Digital Signage, Rockbot Music, and Rockbot Audio Messaging, enable businesses to control, schedule, and monitor their locations from our web dashboard and mobile app. With a diverse customer base spanning from independent local businesses to large national brands across various industries, Careerzynith is the future of out-of-home media.

Your Impact

As Vice President, Customer Experience & Operations, you'll lead multiple functions and cross-functional initiatives, championing the customer and designing experiences that drive loyalty and growth. Your key responsibilities will include: ### Customer Experience Strategy & Design

• Architect the end-to-end post-sale journey across every touchpoint, from onboarding to renewal.
• Own the vision and execution for a high-scale, high-touch experience that delights customers of all sizes.
• Partner with Product, Sales, and Marketing to infuse the voice and needs of the customer into company-wide initiatives.

### Customer Success

• Lead the Customer Success strategy to deepen product adoption and drive retention.
• Scale onboarding, engagement, and expansion programs for both SMB and enterprise clients.
• Partner with Success leaders to deliver insights, drive renewals, and create advocacy.

### Customer Support

• Oversee Support operations and elevate the function into a core brand differentiator.
• Drive a culture of empathy, speed, and resolution across all support tiers and touchpoints.
• Lead with automation, data, and experience design to ensure scalable, proactive support.

### Fulfillment & Implementation

• Lead seamless delivery and deployment of Careerzynith solutions across thousands of locations.
• Build and scale processes for hardware logistics, third-party installs, and self-service activation.
• Design fulfillment as an experience – not just a transaction.

### Order-to-Cash Excellence

• Partner closely with Finance and internal teams to streamline billing, provisioning, and account transitions.
• Ensure a frictionless post-sale experience from accurate billing setup within complex organizational structures to long-term customer value realization.

### Cross-Functional Operations

• Be the connective tissue across GTM, Product, and Operations to remove friction and enable a best-in-class experience.
• Serve as a thought partner and executor on company-wide initiatives to drive growth and retention.

Your Qualifications

* 15+ years of leadership experience in customer-centric organizations, ideally in SaaS, subscription-based, or experiential businesses, delivering solutions that span both software and hardware in brick-and-mortar environments.

• Proven experience owning and scaling Support and Success organizations in high-growth environments.
• Strong operational acumen with a track record of designing scalable, data-driven processes.
• Deep passion for customer experience, journey mapping, and service design.
• Strong partnership muscle, especially across Product, Sales, and Finance.
• Hands-on experience with tools like Salesforce, Zendesk, Netsuite, and other customer systems.
• Inspirational leadership style, with the ability to coach, build, and retain high-performing teams.
• BA/BS required; advanced degree a plus.

Our Culture

At Careerzynith, we value:

• Drive: We pursue our mission with relentless tenacity, passion, and optimism, inspiring those around us to do the same.
• Accountability: We take ownership of our promises, responsibilities, behaviors, and products, and we expect the same of others.
• Curiosity: We're hungry to learn and continually deepen our knowledge, skills, and understandings.
• Empathy: We strive to understand others as deeply as possible and feel their pains and passions.
• Ingenuity: We work hard but think smart, bringing creativity, technology, and practicality together to solve tough challenges.
• Integrity: We say what we mean, and do what we say, simply, clearly, honestly.

Compensation & Benefits

We offer a competitive compensation package, including a base salary of $215k to $260k, bonus, equity, and benefits for all team members. Our market-based approach to pay ensures that your compensation is fair and reflective of your skills, experience, and qualifications.

Join Our Team

If you're a seasoned leader with a passion for customer experience and a drive to scale post-sale experiences, we invite you to join our team at Careerzynith. Apply now to become a key member of our leadership team and help shape the future of out-of-home media. Apply for this job