Virtual Mystery Shopper
About Meadow Meadow is building AI-powered tools to help counter-serve restaurants run more efficiently. We replace traditional security cameras with smart vision systems that not only keep an eye on things but also provide real-time business insights—like spotting long lines that cause lost sales, identifying bottlenecks in the queue, tracking ingredient usage to reduce waste, detecting upsell attempts to boost revenue, and monitoring order accuracy to improve customer satisfaction. We present all of this information on a BI Dashboard that makes it easy for our customers to digest how their restaurants are operating. Our goal is to give restaurants the data they need to operate smarter, faster, and more profitably. We are a seed-stage start-up. We already have five customers under contract, representing over 150 locations, with several more strong prospects in the pipeline. As we continue to grow, we’re focused on expanding our technology and demonstrating its impact not only in restaurants but also across other verticals—such as retail, convenience stores, and more. Virtual Mystery Shopper We’re seeking a detail-oriented and organized individual to support the audit of customer interactions at our client locations (e.g. Restaurants, Retail Locations, and Entertainment Venues). In this role, you’ll be responsible for reviewing camera footage showing customer and employee interactions, identifying whether specific actions take place as expected, identifying issues with cleanliness of the client locations, and most importantly creating documentation capturing your findings. You’ll report to our Operations Manager—who oversees scheduling, logistics and creates the mystery shopper documents. As a Virtual Mystery Shopper, you’ll take ownership of creating detailed, customer-friendly summaries that highlights the performance of individual locations. We’re a seed-stage company, which means our technical focus will shift as the business evolves. If you're excited about working across different AI domains, making pragmatic technical decisions, and building something that directly impacts real businesses, we’d love to hear from you. Required Skills Ability to follow and enhance SOPs around the documentation creation process Strong attention to detail for accurate capture and annotation of camera footage Familiarity with Google Docs and Google Slides to create structured documentation Strong Written communication skills Ability to work through tasks accurately and efficiently Communicates clearly and proactively on progress
Responsibilities
Review camera footage of each customer location across different types of businesses Review existing documentation, and create documentation similar to those Ensure documentation has references and screenshots to camera footage as appropriate Create written summaries of any notes particular to the location