Collections Agent (Bilingual Spanish)
Overview
At Smile Brands, we’re more than a dental support organization — we’re a community focused on delivering Smiles for Everyone®. With a network of 600+ practices across 30 states, we empower our teams to grow, thrive, and make a meaningful impact every day. We are seeking a Collections Agent to join our Patient Services team. The primary function of the this role is to handle inbound and outbound calls to resolve outstanding balance for rendered services. The Collections Agent must effectively respond to patient inquiries, provide status of accounts, provide account updates, and offer payment solutions, with the goal to cure delinquent balances, while providing excellent customer service. Schedule (days/hours) 2 options: Mon–Fri 8a–4:30p or Mon–Thurs 9a–5:30p, Fri 8:30a–5p; both include rotating Sat 7a–12p (PST)
Responsibilities
Handle high-volume inbound and outbound calls to resolve patient account balances Provide clear, accurate account information, including charges, payments, and insurance details Negotiate payment arrangements and guide patients toward appropriate solutions Address questions, disputes, and concerns with professionalism and empathy Collaborate with internal teams and field offices to support resolution efforts Meet daily productivity and collection performance goals Qualifications 2+ years of experience in collections, sales, or negotiation Strong customer service skills with the ability to de-escalate and build rapport Experience in a high-volume call center environment (inbound and/or outbound) Clear communication skills and attention to detail Bilingual (English/Spanish)
Preferred Qualifications
Experience in dental, medical, or healthcare billing Familiarity with insurance benefits and account reconciliation Compensation $16.50 + commission
About Us
Benefits are determined by employment status/hours worked and include paid time off (“PTO”), health, dental, vision, health savings account, telemedicine, flexible spending accounts, life insurance, disability insurance, employee discount programs, pet insurance, and a 401k plan. Smile Brands supports over 650 affiliated dental practices across 28 states all focused on a single mission of delivering Smiles For Everyone!® Smiles for patients, providers, employees, and community partners. Everyone. Our growing portfolio of affiliated dental brands and practice models range from large regional brands to uniquely branded local practices. This role is associated with the affiliated dental office listed at the top of the job posting on our career site. Smile Brands Inc. and all Affiliates are Equal Opportunity Employers. We celebrate diversity and are committed to providing an inclusive workplace for all employees. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, creed, gender (including gender identity and gender expression), religion, marital status, registered domestic partner status, age, national origin, ancestry, physical or mental disability, sex (including pregnancy, childbirth, breastfeeding or related medical condition), protected hair style and texture (The CROWN Act), genetic information, sexual orientation, military and veteran status, or any other consideration made unlawful by federal, state, or local laws. If you would like to request an accommodation due to a disability, please contact us at [email protected]