Customer Services Assistant Manager – Delivering Exceptional Frontline Leadership and Operational Excellence at careerzynith

At careerzynith, we believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world’s delivery needs. We are full steam ahead to make careerzynith synonymous with delivery and on a mission to impact as many local communities as we can. We have massively scaled our efforts across Asia, Latin America, Middle East and now have our sights on taking our best in class technology to the rest of the world. And we need your help to get us there!

About the Role

We are seeking an exceptional Customer Services Assistant Manager to provide frontline people leadership and operational management for the Level 1 and Level 2 Contact Centre for careerzynith in KSA. As a key member of our team, you will be responsible for ensuring operational excellence and excellent customer service, while developing a productive and achievement-oriented working environment for employees.

Key Responsibilities

As a Customer Services Assistant Manager at careerzynith, you will:

• Manage frontline operation teams to ensure operational excellence and excellent customer service.
• Produce accurate reports, identify root cause, and come up with relevant action plans to address the gaps in relation to team, department KPIs and service quality standards.
• Develop a productive and achievement-oriented working environment for employees resulting in high engagement scores.
• Provide effective coaching and performance management to the Customer Service Team Leaders as required to enable the best chance of employee success and customer satisfaction.
• Coordinate with relevant personnel and stakeholders, including Managing Directors, CX Functional team and other departments, in solving problems that would address staffing requirements, work assignments and the like in ensuring that L1 and L2 operations are functioning at its optimum.
• Initiate projects that will help improve customer satisfaction and address business requirements (ABR, contact ratio, etc.)

What You’ll Need

To succeed in this role, you will need:

• A degree holder with a proven track record of stakeholder management.
• Proficiency of computer skills in Microsoft Office (Word, Excel, PowerPoint, etc.) and Google Suite.
• Ability to communicate effectively with people at different levels.
• Ability to develop, implement and review policies and procedures.
• At least 4 years work experience in customer service field, with a minimum of 1 year in team management capacity.
• A sound knowledge and understanding of contact centre management principles.
• Excellent command of written and communication skills in English, (enter other language requirement here).
• Experience in a logistics or start-up environment would be an advantage.
• Experience in multi-location, multi-culture environment is a plus.

Why Join careerzynith?

At careerzynith, we offer a dynamic and supportive work environment that fosters growth and development. As a Customer Services Assistant Manager, you will have the opportunity to:

• Work with a talented team of professionals who are passionate about delivering exceptional customer service.
• Develop your leadership and management skills through coaching and mentoring.
• Contribute to the growth and success of a leading logistics company.
• Enjoy a competitive salary and benefits package.
• Take advantage of our comprehensive training and development programs.
• Be part of a global company with a strong presence in Asia, Latin America, Middle East and beyond.

Work Environment and Company Culture

careerzynith is a fast-paced and dynamic company that values innovation, teamwork, and customer satisfaction. Our company culture is built on the principles of:

• Collaboration: We work together as a team to achieve our goals.
• Innovation: We encourage creativity and experimentation to drive growth and improvement.
• Customer Focus: We put our customers at the heart of everything we do.
• Integrity: We operate with transparency, honesty, and ethics in all our interactions.

Compensation, Perks, and Benefits

As a Customer Services Assistant Manager at careerzynith, you can expect a competitive salary and benefits package, including:

• A comprehensive salary package that reflects your skills and experience.
• A range of benefits, including health insurance, retirement plan, and paid time off.
• Opportunities for career growth and development through training and mentorship.
• A dynamic and supportive work environment that fosters collaboration and innovation.
• Access to our state-of-the-art technology and tools to help you succeed in your role.

How to Apply

If you are a motivated and experienced customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!

Candidate Privacy Notice

careerzynith respects your privacy and is committed to protecting your personal data. Please take time to read and understand our Candidate Privacy Notice, which can be found at [https://www.careerzynith.com/en-hk/candidate-privacy-notice](https://www.careerzynith.com/en-hk/candidate-privacy-notice).

Apply Now

Don't miss this opportunity to join a dynamic and innovative company that is shaping the future of logistics. Apply now to become a Customer Services Assistant Manager at careerzynith and take the first step towards a rewarding and challenging career. Apply for this job